Customer Relations Representative

American University; Washington, Northern (District of Columbia, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

American University in Washington, DC is seeking a Customer Relations Representative for the Financial Aid Office. The incumbent will manage in-person and electronic inquiries, triaging prospective and current students to ensure exceptional responsiveness and service at the front desk and via email.

The role supports scheduling, procurement, and expense reporting, working in a full-time, on-campus capacity with a 35-hour work week.

Qualifications

• Associate's degree required.
• 1-3 years of relevant experience.
• Excellent written and verbal communication skills.

Responsibilities

• In-Person Inquiry Management: Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.
• Email Inquiry Management: Respond and assign unassigned e-mail inquiries. Review and assign all inquiries within receipt date.
• Correspondence, Scheduling, and Procurement: Coordinate and schedule ongoing staff meetings; draft memos; order office supplies as needed.
• Expense Reconciliation: compile, reconcile and report corporate card expenditures for office expenses and travel.

Skills

Serving Customers

Prioritizing & Organizing

Supporting Coworkers

Championing Customer Needs

Acquiring & Analyzing Information

Education

Associate's degree

Bachelor's degree preferred

Tools

Automated systems

Job description

## Customer Relations RepresentativeApplylocations: Main Campus (Washington, DC)time type: Full timeposted on: Posted Todayjob requisition id: R4588American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University**Department:**FA Communication & Service - FWS**Time Type:**Full time**Job Type:**Regular**FLSA Status:**Non-Exempt**Work Modality:**Full On Campus Presence**Union:**SEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.**Job Description:****Summary:** This is a key position in the American University’s Financial Aid Office. The incumbent shall be responsible for managing in-person and electronic inquiries. The position is responsible for triaging inquiries of prospective, current undergraduate, and graduate students and assuring exceptional responsiveness and service as it relates to the walk- in and e-mail inquiries. The incumbent shall also assist in managing the office’s scheduling, procurement and expense reporting needs.**Essential Functions:*** In-Person Inquiry Management: Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.* Email Inquiry Management: Respond and assign as appropriate unassigned e-mail inquiries. Review and assigned all inquiries within the date of receipt* Correspondence, Scheduling, and Procurement: Coordinate and schedule ongoing staff meetings. Take and disseminate meeting minutes. Draft cover memos. Assess and order office supplies as needed.* Expense Reconciliation: compile, reconcile and report corporate card expenditures for office expenses and travel.**Competencies:*** Serving Customers.* Prioritizing and Organizing.* Supporting Coworkers.* Championing Customer Needs.* Acquiring and Analyzing Information.**Position Type/Expected Hours of Work:*** Full-time.* 35 hours per week.**Salary Range:*** $23.21 - $25.00 per hour.**Required Education and Experience:*** Associate's degree.* 1 - 3 years of relevant experience.**Preferred Education and Experience:*** Bachelor's degree.* Working knowledge of automated systems.* Excellent written and verbal communication skills.**Other Duties:*** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**Benefits**AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.**Other Details*** Hiring offers for this position are contingent on successful completion of a background check.* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.* American University is an E-Verify employer.