Customer Relations Manager

Bell-Road-Toyota; Phoenix (AZ); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Bell Road Toyota is hiring a Customer Relations Manager to build strong customer relationships and drive satisfaction. You will lead follow-up efforts, monitor feedback trends, and partner with leadership on process improvements to enhance the customer experience.

The role requires 2+ years in customer-facing roles, excellent communication, and the ability to work a flexible schedule including evenings and weekends. Competitive monthly pay and comprehensive benefits are offered.

Qualifications

• 2+ years of customer service, customer relations, hospitality, retail, or automotive experience.
• High school graduate or equivalent required.
• Strong communication and organization skills.

Responsibilities

• Build relationships with customers and help enhance the overall customer experience.
• Lead customer follow-up efforts and address concerns quickly and professionally.
• Monitor CSI/SSI performance and feedback trends.
• Partner with leadership on process improvements and customer satisfaction initiatives.
• Track, manage, and respond to online reviews and feedback.
• Provide coaching opportunities to support team performance.

Skills

Customer service

Communication skills

Multitasking

Review customer feedback

Proficiency with computers

Availability on Saturdays

Driver's license

Education

High School diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

Dealership: L0378 Bell Road Toyota Bell Road Toyota Hiring: Customer Relations Manager Pay: $3,500 - $5,000 per month (DOE) Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team? At Bell Road Toyota, we are committed to creating exceptional customer experiences before, during, and after the sale. We're looking for a customer-focused Customer Relations Manager to help increase customer satisfaction, strengthen dealership processes, and support continuous improvement projects. You'll make a meaningful impact on the customer experience while working with a collaborative team and supportive leadership that values service excellence, teamwork, and professional growth.

What You'll Do

• Build relationships with customers and help enhance the overall customer experience
• Lead customer follow-up efforts and address concerns in a timely, professional manner
• Monitor and improve CSI/SSI performance and customer feedback trends
• Partner with dealership leadership on process improvements and customer satisfaction initiatives
• Track, manage, and respond to online reviews and customer feedback
• Monitor calls and provide coaching opportunities to support team performance
• Support manufacturer programs, audits, and survey reporting requirements
• Assist with receptionist scheduling, training, and departmental support as needed

What You'll Bring

• 2+ years of customer service, customer relations, hospitality, retail, or automotive experience
• Communication skills
• Manage multiple priorities
• Review customer feedback and identify improvement opportunities
• Proficiency with computers, Microsoft Office, and data entry systems
• A passion for delivering outstanding customer experiences
• Availability to work Saturdays as our needs require
• Acceptable driving record and a valid driver's license in your state of residence

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!