Customer Relations Specialist — Growth & Bonuses

Joseph Breen - State Farm Agent; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA with employer match

Hiring bonus

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joseph Breen - State Farm Agent in Minneapolis seeks a Customer Relations Representative to enhance customer experiences and support community needs. In this role, you'll manage inquiries and coordinate with the team to ensure customer satisfaction.

The ideal candidate will possess strong communication and problem-solving skills, with a preference for those with customer service experience. The position offers a competitive salary and many benefits, including health insurance.

Qualifications

• Effective communication and problem-solving skills are needed.
• Experience in customer service is preferred.
• Ability to stay calm under pressure is essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update as needed.
• Assist customers in retention strategies.
• Coordinate with departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Stress management

Job description

Benefits:

• Simple IRA with employer match
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown to a strong team of five full-time professionals. I chose to become a State Farm agent because I wanted the flexibility and independence of being my own boss, paired with the opportunity to help others grow — both customers and team members alike.

Giving back to the community is also an important part of who we are — our agency participates in at least one community service project or charitable initiative every quarter. We offer great benefits designed to reward effort and support long-term success, including a 3% retirement match after one year, a health benefits reimbursement account, and a $1,000 signing bonus for new hires.

Our office culture is built on trust, integrity, and a shared commitment to personal and professional growth. We’re looking for team members who are self-motivated, coachable, and take pride in doing the right thing — people who want to be part of a positive, high-energy team that celebrates wins and supports one another every step of the way.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Joseph Breen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.