Customer Relations & Compliance Specialist

Selectrucks; Fort Worth (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Generous vacation and personal time

Mercedes-Benz car program

Flexible work arrangements

Job summary

Mercedes-Benz Financial Services USA LLC is seeking a Client Services Customer Relations Representative to support the Customer Relations Coordinators in handling complaints and regulatory inquiries, ensuring timely documentation and professional communication. The role emphasizes adherence to policies and providing accurate information to satisfy legal requests.

Ideal candidates will have at least 1 year of experience, with preferred background in business or customer service.

Qualifications

• Applicants must be legally authorized to work in the U.S. at the time of application.
• Minimum of 1 year of overall work experience required.
• Preferred experience includes: Business-General (2 years), Customer Service (2 years).
• Bachelor's Degree preferred and majors include Business Administration or Communications.

Responsibilities

• Support the Customer Relations Coordinators in handling the complaint process, including intake and documentation.
• Respond to subpoenas and provide requested documents in compliance with policies.
• Assist with regulatory inquiries under CFPB, CCPA, and state requirements, ensuring timely responses.

Skills

Analytical skills

Data collection

Corporate Mainframe

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree (preferred)

Business Administration

Communications

Tools

ALFA

FAW

Job description

Mercedes-Benz Financial Services USA LLC is seeking a Client Services Customer Relations Representative to support the Customer Relations Coordinators in handling complaints and regulatory inquiries, ensuring timely documentation and professional communication. The role emphasizes adherence to policies and providing accurate information to satisfy legal requests.

Ideal candidates will have at least 1 year of experience, with preferred background in business or customer service.