Customer Relations Specialist – Compliance & Complaints

Daimler AG (Canada); Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(K) with match

Generous vacation and personal time

Mercedes-Benz car program

Flexible work arrangements

Job summary

Mercedes-Benz Financial Services USA LLC in Fort Worth, TX is seeking a Customer Relations Representative to support the Customer Relations Coordinators in handling customer complaints and regulatory inquiries.

The role involves intake and assignment of complaints, providing documents for legal requests, and timely responses to inquiries while ensuring compliance and professional communication.

Qualifications

• Minimum 1 year of overall work experience.
• Preferred: 2 years in Business-General and Customer Service.

Responsibilities

• Support the Customer Relations Coordinators in handling the complaint process, including intake, documentation, and standardized letters.
• Respond professionally and timely to subpoenas, providing requested documents per policy.
• Assist with regulatory requirements to respond to inquiries (CFPB, CCPA, state requirements) and document actions in the system.

Skills

Analytical skills

Microsoft Office

Corporate Mainframe

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

ALFA

FAW

Job description

Mercedes-Benz Financial Services USA LLC in Fort Worth, TX is seeking a Customer Relations Representative to support the Customer Relations Coordinators in handling customer complaints and regulatory inquiries.

The role involves intake and assignment of complaints, providing documents for legal requests, and timely responses to inquiries while ensuring compliance and professional communication.