Customer Relations Advocate – Hybrid (Day‑1 Benefits)

Group 1 Automotive; Honolulu (HI); Hybrid; USD 49,050 - 59,950; Full time

Benefits offered by this job

Hybrid schedule

Tuition reimbursement

Health care benefits

401(k) with company match

Paid holidays

Job summary

Toyota Brand Engagement Center (BEC) is hiring a Customer Relations Representative (BEC Advocate) to work full-time in our contact center. The role interfaces with Toyota and Lexus owners, dealerships, and field offices to address inquiries and complaints and improve owner satisfaction.

Starting salary is $54,500 with benefits from day one. After training, a hybrid schedule is available, requiring about four in-office visits per month and occasional weekend coverage as needed.

Qualifications

• High school diploma is required.
• Customer service experience in a fast-paced, phone-centric environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Interact with Toyota and Lexus guests by answering inquiries and handling complaints.
• Analyze guest concerns and resolve issues.
• Own incoming communications; investigate and resolve dealer, sales, service, or product questions.
• Use active listening and proactive decision-making to benefit guests.
• Multitask daily—talk, type, and operate multiple software applications.
• Research guest requests using online resources and identify opportunities to improve the experience.
• Assist guests with in-vehicle technology and apps (Bluetooth pairing, navigation, phone setup).
• Demonstrate high emotional intelligence to support a low-effort guest experience.
• Maintain attendance and punctuality.
• Potential to transition to guests via letters, emails, social media, and chats based on performance.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Toyota Brand Engagement Center (BEC) is hiring a Customer Relations Representative (BEC Advocate) to work full-time in our contact center. The role interfaces with Toyota and Lexus owners, dealerships, and field offices to address inquiries and complaints and improve owner satisfaction.

Starting salary is $54,500 with benefits from day one. After training, a hybrid schedule is available, requiring about four in-office visits per month and occasional weekend coverage as needed.