Customer Advocate – Hybrid (Remote) | Elevate the Customer Experience

Subaru of America; Camden (NJ); Hybrid; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Pension

Profit sharing

401K match

Vacation days

Floating holidays

Sick days

Tuition reimbursement

Vehicle discounts

Job summary

Subaru of America is seeking a Customer Advocate to support customer experience for SOA products and retailers. You will handle inbound calls, respond to inquiries, and resolve warranty and retailer concerns to strengthen loyalty.

The role is based at Headquarters in Camden, NJ with a 37.5-hour week and a hybrid schedule: two remote days per week after 180 days (Wednesdays and Fridays). Training is 8 weeks onsite with ongoing development and policies updated regularly.

Qualifications

• Bachelor's degree required or high school diploma plus six years of relevant customer service-related work experience in lieu of degree required.

Responsibilities

• Respond to customer contacts regarding Subaru products, warranties, SAS, and retailer issues in a non-scripted environment.
• Decide and implement the best course of action to resolve customer concerns.
• Manage customer caseload to ensure follow-up and case closure per standards.
• Make appropriate financial decisions related to customer goodwill and PAR on a case-by-case basis.
• Collaborate with retailers, distributors, and regional personnel to resolve cases.
• Attend and complete department training to maintain up-to-date vehicle, policy, and procedure knowledge.
• Provide policy and procedure improvement suggestions.

Skills

Customer service

Phone negotiation

Attention to detail

Clear communication

Conflict resolution

Procedures follow-through

Feedback receptiveness

Bilingual asset

Education

Bachelor's degree

High school diploma + 6 years experience

Job description

Subaru of America is seeking a Customer Advocate to support customer experience for SOA products and retailers. You will handle inbound calls, respond to inquiries, and resolve warranty and retailer concerns to strengthen loyalty.

The role is based at Headquarters in Camden, NJ with a 37.5-hour week and a hybrid schedule: two remote days per week after 180 days (Wednesdays and Fridays). Training is 8 weeks onsite with ongoing development and policies updated regularly.