Customer First Administrator Toyota

Cosmotek College; San Ramon (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional growth and development programs

Tuition reimbursement

Team Member Vehicle Purchase Discount

Comprehensive health care and wellness plans

401(k) Savings Plan with company match

Paid holidays and time off

Job summary

Cosmotek College is seeking a Customer First Administrator in San Ramon, California. This role supports the Customer Services Operations department through various administrative tasks, tracking cases, and managing dealer communications. The ideal candidate should have a college degree or equivalent experience, strong communication, organization, and time-management skills, along with proficiency in Microsoft Word and Excel. The position offers a collaborative work environment along with opportunities for professional growth and development.

Qualifications

• Strong communication, organizational, and time-management skills.
• Experience with Microsoft Word and Excel.
• Working knowledge of Guest Experience Center operations preferred.
• Understanding of California Lemon Law requirements preferred.

Responsibilities

• Provide support to the Customer Services Operations department.
• Track and manage administration of GEP cases and Lemon Law documents.
• Manage dealer daily page updates and communications.
• Coordinate training classes and events.
• Produce monthly executive summaries of department progress.

Skills

Communication skills

Organizational skills

Time-management skills

Microsoft Word

Microsoft Excel

Education

College degree or equivalent professional work experience

Tools

Salesforce

Job description

Full job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for:

Toyota’s San Francisco Region is looking for a passionate and highly motivated Customer First Administrator. Reporting to the Customer Services Operations Manager, you will provide support to the Customer Services Operations department to ensure that office operations run effectively, including administrative tasks, ad-hoc requests, and customer service region and dealership personnel.

What you’ll do:

• Supporting CFA & FTS teams with all GEP cases; including but not limited to Lemon Law documents and information collection, arbitrations deadline tracking, and closing dealership cases, tracking vehicles through the repair and auction process, and granting GEP & CarFax access to dealership and region users.
• Tracking, dealer daily page updates & dealer communications for: TECS/TECS Elite/TTEN, FIRTFT, CXi, TXM, SSTs, floormat survey.
• Tracking, set up and coordination for all training classes.
• Administrative support for contests & events (ex: letters/emails, tracking, planning, billing and budget); for events like MDT event, Quality Champions, Excellence and President’s Award.
• Producing monthly executive summaries of department progress.

What you bring

• College degree or equivalent professional work experience.
• Strong communication, organizational, and time‑management skills.
• Experience with Microsoft Word and Excel.

Added Bonus if you have

• Working knowledge of Guest Experience Center operations, Guest Experience Platform (Salesforce).
• Understanding of California Lemon Law requirements preferred.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax‑advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.