Customer Quality Engineer - Lead Root Cause & Satisfaction

MIRATECH; Tulsa (OK); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus Program

Wellness Credit

FSA

401k match

Life insurance

Disability insurance

Paid sick leave

PTO 15 days

Production Reimbursement Program

Job summary

MIRATECH is seeking a Senior Quality Engineer to serve as the primary customer quality liaison, ensuring customer requirements are understood and met across quality, engineering, manufacturing, and supply chain functions.

You will lead root cause investigations, coordinate corrective actions, and support continuous improvement initiatives to reduce defects and improve customer satisfaction. Effective communication with customers and internal teams is essential.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• 5+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Responsibilities

• Act as the primary quality liaison for assigned customers and respond to inquiries, complaints, and concerns in a timely manner.
• Lead root cause investigations and steer corrective actions with cross-functional teams.
• Participate in customer meetings, audits, and quality reviews and communicate requirements to internal teams.
• Maintain and present quality performance data and metrics to customers and leadership.
• Support product launches, customer qualification activities, risk assessments, and continuous improvement initiatives.

Skills

Root cause analysis

Quality management

Data analysis

Process improvement

Customer communication

MS Office

Education

Bachelor's degree in Engineering / related technical field

Tools

Microsoft Office

QMS software

Job description

MIRATECH is seeking a Senior Quality Engineer to serve as the primary customer quality liaison, ensuring customer requirements are understood and met across quality, engineering, manufacturing, and supply chain functions.

You will lead root cause investigations, coordinate corrective actions, and support continuous improvement initiatives to reduce defects and improve customer satisfaction. Effective communication with customers and internal teams is essential.