Customer Quality Engineering Technician

Kids for the Future; Newburyport (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K / Retirement plan

Flexible spending account

Job summary

Rochester Electronics in Newburyport, MA is seeking a Customer Quality Engineering Technician to be the first line of contact for post-shipment quality issues and to drive root-cause analysis and corrective actions with manufacturing, labs, and suppliers.

The role emphasizes technical liaison, ERP transactions for returns, and collaboration with sales, marketing, and distribution to enhance customer satisfaction throughout product lifecycle.

Qualifications

• Requires a degree in Electrical Engineering or 2-4 years of related experience in semiconductor manufacturing, product engineering, production control, packaging, and/or quality engineering.
• Must be well-organized, self-directed, a self-starter, highly motivated, a proactive problem solver with the ability to get results without owning resources and possessing direct authority.
• Experience in semiconductor manufacturing and qualification processes, as well as reliability procedures, semiconductor assembly/packaging, and testing.
• Ability to work independently and within a team in a fast-paced, changing environment.
• Familiarity with JEDEC and AEC-Q100/Q101 as well as ISO 9001 standards.
• Familiar and experienced with problem-solving methodologies such as 8D and 5WHYs.
• Strong English communication skills – written and verbal – are needed as well as an ability to work comfortably across organizational boundaries to drive change and influence actions without direct authority.

Responsibilities

• Coordinate root cause identification, corrective actions, and preventive actions of product quality issues from manufacturing processes.
• Represent quality regarding customer returns and transactions in the ERP system.
• Act as a quality representative to external customers from new product development through end-of-life.
• Provide technical liaison with customers, failure analysis labs, factories, and suppliers; support sales and marketing.
• Support customer inquiries through email and other organizational applications.
• Interact with customers, managers, and engineers across disciplines about quality or reliability concerns.
• Address package-related quality and reliability issues at customers’ or REI assembly sites.
• Serve as the QA contact for distribution personnel and drive distribution improvements.
• Perform customer specification reviews and consolidate inputs from various functions.
• Participate in customer and supplier interface opportunities and Continuous Improvement Teams.
• Perform other duties as assigned.

Skills

Problem solving

Self-motivation

English communication

Self-directed

Teamwork

Education

Electrical Engineering degree

Job description

• Location 9 Malcolm Hoyt Drive,Newburyport, MA, 01950,United States
• Base Pay $22.89 - $31.14 / Hour
• Job Category USA
• Employee Type FT - NonExempt

Description

The Customer Quality Engineer ing Technician is a critical role within REI’s Q uality organization. This role will have frequent direct contact with customers and are the first point of contact when product quality issues arise after shipment. This role will use a wide range of technical and logistic skills to get answers to potential Quality Issues.

Responsibilities

• Helps c oordinate root cause identification, corrective actions, and preventive actions of product quality issues resulting from manufacturing processes (Assembly/Test Sites) or p repares failure analysis (8D) reports .
• Represents quality regarding customer r eturns and making the necessary transactions in t he ERP system.
• Part of the CQE org anization that a cts as a quality representative to external customers, responsible for continually improving the customer's valuation of the Q uality experienced from us with any product or service, beginning with new product development through product end-of-life.
• Provides technical liaison with customers, failure analysis labs, factories , and suppliers, as well as frequent technical support of sales and marketing.
• Supports customer inquiries through email and other organizational applications.
• Frequently interacts with customers , functional managers , and engineers in all disciplines. These interactions often are about potential, real, or perceived customer quality or reliability concerns arising from technical, administrative , or logistical events.
• Adresses package-related quality and reliability issues at customers’ or REI assembly sites.
• Serves as the QA Contact for distribution personnel on current processes and provides practical directions t o continually improve the distribution operation s
• Performs customer specification reviews and consolidates inputs from various other functions.
• Participates in customer and supplier interface opportunities
• Participates as a member of Continuous Improvement Teams
• Performs other duties as assigned.

Qualifications

• Requires a degree in Electrical Engineering or 2 - 4 years of related experience in the areas of semiconductor manufacturing, product engineering, production control, packaging, and/or quality engineering.
• Must be well -organized, self-directed, a self-starter, highly motivated, a proactive problem solver with the ability to get results without owning resources and possessing direct authority.
• Experience in semiconductor manufacturing and qualification processes, as well as reliability procedures, semiconductor assembly/packaging, and testing.
• Ability to work independently and within a team in a fast-paced, changing environment
• Familiarity with JEDEC and AEC-Q100/Q101 as well as ISO 9001 standards.
• Familiar and experienced with problem-solving methodologies such as 8D and 5WHYs .
• Strong English communication skills – written and verbal – are needed as well as an ability to work comfortably across organizational boundaries to drive change and influence actions without direct authority .

Summary

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!

• Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
• Paid time off, including vacation, sick, and holiday
• Generous match 401K program
• Flexible spending account

And so much more!

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.