Customer Quality Engineer: Lead Supplier Quality & CAPA

Cornell Dubilier - Manufacturer of Power Capacitors; Liberty (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative environment

Flexible PTO

Paid holidays

401k Retirement plan

Life insurance

Employee referral program

Job summary

Knowles Cornell Dubilier is seeking a Customer Quality Engineer to ensure purchased materials, components, and services meet quality and regulatory requirements. You will work with suppliers and internal teams to resolve issues, strengthen supplier capabilities, and support reliable high-performance products.

You will drive CAPA programs, root-cause analysis, and cross-functional collaboration to improve process robustness and customer satisfaction.

Qualifications

• Deep understanding of statistical process control and measurement system analysis.
• Ability to interpret engineering blueprints and GD&T where applicable.
• Strong written and verbal communication skills, with negotiation ability.

Responsibilities

• Serve as primary contact for clients regarding quality issues and feedback.
• Apply root-cause analysis (5-Why, Fishbone, Six Sigma) to field failures and internal defects.
• Ensure compliance with QMS and AS9100; manage quality documentation and regulatory deliverables.
• Develop, track, and implement CAPA plans to stop defective parts from reaching customers.
• Collaborate with manufacturing and design to improve product reliability and communicate CIP programs to customers.
• Analyze field warranty data, manage RMAs, and develop Pareto analyses; implement corrective actions.
• Build customer relationships and channels for rapid technical requests.
• Relay customer feedback to product and engineering teams to prioritize improvements and fixes.

Skills

SPC

MSA

Blueprints interpretation

Communication

Negotiation

Cross-functional leadership

Education

Bachelor’s degree in Engineering (Mechanical/Industrial/Manufact Manufacturing)

Tools

Job description

Knowles Cornell Dubilier is seeking a Customer Quality Engineer to ensure purchased materials, components, and services meet quality and regulatory requirements. You will work with suppliers and internal teams to resolve issues, strengthen supplier capabilities, and support reliable high-performance products.

You will drive CAPA programs, root-cause analysis, and cross-functional collaboration to improve process robustness and customer satisfaction.