Customer Quality & Failure Analysis Coordinator

Allegro MicroSystems; Manchester (NH); On-site; USD 52,000 - 66,000; Full time

Job summary

Allegro MicroSystems is seeking a Customer Quality Technician to manage the end-to-end lifecycle of customer complaints and quality returns, coordinating with CQEs, Shipping, and the FA Lab to ensure returned devices are inspected, logged, and resolved on time.

You will maintain records, extract basic metrics, upload reports to portals, and support engineers with data-driven presentations; an associate degree or 2+ years in quality/logistics is welcome.

Qualifications

• Associate degree in a technical or related discipline or 2+ years of experience in quality control, electronic manufacturing, logistics/shipping, laboratory support, or technical administration.
• Clear written and verbal communication skills; ability to partner effectively across cross-functional teams (One Allegro mindset).
• Comfortable handling small semiconductor/electronic components, with the visual acuity to inspect small-font device markings under a microscope.

Responsibilities

• Complaint Intake & Physical Inspection: Receive incoming customer complaint packages from Shipping; inspect returned electronic devices and packaging under a microscope, verify device markings, and cross-check documentation for accuracy.
• Failure Analysis (FA) Coordination: Log incoming complaints into the Quality Management tracking database and coordinate with CQEs to prepare and submit complete device packages to the FA Lab for evaluation.
• Shipping & Material Logistics: Prepare, package, and process outgoing shipping requests for complaint materials being returned to customers or transferred to other global Allegro sites; follow up with Shipping to ensure timely delivery.
• Customer Reporting & Portal Support: Assist CQEs by uploading 8D failure analysis reports, certificates, and quality documentation to customer-specific portals.
• Data & Presentation Support: Extract basic complaint metrics and data from internal databases to assist engineers with customer meeting decks, trend charts, and management review presentations.
• Records Management & Confidentiality: Maintain organized records throughout the investigation lifecycle and ensure closed complaint records are archived properly in compliance with document retention standards.

Skills

Attention to detail

Organizational skills

Communication

Cross-functional collaboration

Education

Associate degree

Tools

Microsoft Office

Quality databases

Customer portals

Job description

Allegro MicroSystems is seeking a Customer Quality Technician to manage the end-to-end lifecycle of customer complaints and quality returns, coordinating with CQEs, Shipping, and the FA Lab to ensure returned devices are inspected, logged, and resolved on time.

You will maintain records, extract basic metrics, upload reports to portals, and support engineers with data-driven presentations; an associate degree or 2+ years in quality/logistics is welcome.