Senior Customer Quality Engineer - RMA & Debug Leadership

Qualcomm; San Diego (CA); On-site; USD 135,000 - 202,000; Full time

Job summary

Qualcomm Technologies, Inc. in Qualcomm is seeking a Customer Quality Engineer (CQE) / Return Merchandise Authorization (RMA) Engineer to resolve product quality issues on RMAs for customers.

You will support RMA evaluations using fault isolation and tools like ATE, X-ray, CSAM, IV curves, bench testing, and data analysis to determine root causes. The role requires leading cross-functional debug efforts with Design, Product Test Engineering, Manufacturing, and Supply Chain, communicating with

Qualifications

• Minimum 10 years of experience with digital SoC products and system-level debugging.
• Experience analyzing and debugging customer issues involving application processors, CPUs, GPUs, DSPs, AI/NPU subsystems, memory, power management, and modem technologies, including LTE, WCDMA, CDMA, GSM, 1x, EVDO, and UMTS.
• Experience in microelectronics, SMT processes, semiconductor fabrication, assembly, and product quality engineering.
• Strong experience with quality methodologies, statistical analysis, root-cause investigation, and structured problem-solving techniques.
• Strong knowledge of device physics and semiconductor fundamentals.

Responsibilities

• Provide leadership and lead/support major customer issues to resolution, reduce occurrences of No Fault Found & common mishandling issues such as EOS, ESD, Mechanical damage and SMT Reflow.
• Conduct technical evaluations of customer returned devices at system and device level utilizing tools such as ATE, XRAY, CSAM, IV curve and bench leading to a clear path of root cause.
• Act as the conduit between Qualcomm's customer, Product Core Team and Branch CQE. Introduce, implement, and improve processes between Customer/Branch & Qualcomm.
• Track actions, schedules and owners to maintain targeted RMA analysis cycle time. Initiate internal corrective actions where applicable.
• Drive improvement of internal quality systems with the goal of reducing outgoing product quality DPPM.
• Provide customer prospective to internal stakeholders with the view to driving customer satisfaction metrics higher.

Skills

Digital SoC architecture

SoC debugging

Device physics

Cross-functional collaboration

Education

Bachelor's degree in Electrical Engineering

Master's degree in Electrical Engineering

PhD in Electrical Engineering

Bachelor's degree in Computer Science, Electrical/Electronics Engineering

Tools

ATE

X-ray

CSAM

IV curve tracing

JTAG

Oscilloscopes

Logic analyzers

Job description

Qualcomm Technologies, Inc. in Qualcomm is seeking a Customer Quality Engineer (CQE) / Return Merchandise Authorization (RMA) Engineer to resolve product quality issues on RMAs for customers.

You will support RMA evaluations using fault isolation and tools like ATE, X-ray, CSAM, IV curves, bench testing, and data analysis to determine root causes. The role requires leading cross-functional debug efforts with Design, Product Test Engineering, Manufacturing, and Supply Chain, communicating with