Customer Quality Technician

Allegro MicroSystems, LLC; Manchester (NH); On-site; USD 52,000 - 68,000; Full time

Job summary

Allegro MicroSystems, LLC in Manchester, NH is seeking a Customer Quality Technician to manage end-to-end lifecycle of customer complaints and quality returns. You will coordinate inspection, logging, and FA submissions, working with CQEs and Shipping to ensure on-time resolution.

You will support customer reporting, data extraction for decks and trend charts, and maintain records with strict confidentiality.

Qualifications

• Associate degree in a technical or related discipline or 2+ years of quality-related experience.
• Ability to inspect small semiconductor devices under a microscope.
• Proficiency in Microsoft Office and quality databases.
• High level of accuracy and meticulous documentation.
• Clear written and verbal communication; able to partner across cross-functional teams.

Responsibilities

• Receive and inspect incoming complaint packages; verify markings and documentation.
• Log complaints into Quality Management systems and coordinate with CQEs for FA processing.
• Prepare and ship complaint materials; track deliveries and ensure timeliness.
• Upload 8D reports, certificates, and docs to customer portals as needed.
• Extract metrics for dashboards and management reviews; support presentation needs.
• Maintain organized records and ensure proper archiving per retention standards.

Skills

Quality control

Electronics handling

Microsoft Office

Documentation & data entry

Cross-functional collaboration

Education

Associate degree in technical discipline

Job description

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.

The Opportunity

As a Customer Quality Technician, you will play a central role in managing the end-to-end lifecycle of customer complaints and quality returns. You will coordinate the physical handling, tracking, and documentation of complaint materials moving through the Failure Analysis (FA) process. Working in close partnership with Customer Quality Engineers (CQEs), the Shipping Department, and the FA Lab, you will ensure returned devices are accurately inspected, logged, analyzed, and returned to customers on time.

What You Will Do

• Complaint Intake & Physical Inspection: Receive incoming customer complaint packages from Shipping; inspect returned electronic devices and packaging under a microscope, verify device markings, and cross-check documentation for accuracy.
• Failure Analysis (FA) Coordination: Log incoming complaints into the Quality Management tracking database and coordinate with CQEs to prepare and submit complete device packages to the FA Lab for evaluation.
• Shipping & Material Logistics: Prepare, package, and process outgoing shipping requests for complaint materials being returned to customers or transferred to other global Allegro sites; follow up with Shipping to ensure timely delivery.
• Customer Reporting & Portal Support: Assist CQEs by uploading 8D failure analysis reports, certificates, and quality documentation to customer-specific portals.
• Data & Presentation Support: Extract basic complaint metrics and data from internal databases to assist engineers with customer meeting decks, trend charts, and management review presentations.
• Records Management & Confidentiality: Maintain organized records throughout the investigation lifecycle and ensure closed complaint records are archived properly in compliance with document retention standards.

What You Will Bring

• Associate degree in a technical or related discipline or 2+ years of experience in quality control, electronic manufacturing, logistics/shipping, laboratory support, or technical administration.
• Comfortable handling small semiconductor/electronic components, with the visual acuity to inspect small-font device markings under a microscope.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to navigate internal quality databases and customer web portals.
• High level of accuracy, organizational skills, and discipline in following standardized quality procedures.
• Clear written and verbal communication skills; ability to partner effectively across cross-functional teams (One Allegro mindset).

Desired Qualifications

• Familiarity with Quality Management Systems (e.g., ISO 9001, IATF 16949, or ETQ Reliance).
• Basic exposure to standard quality methodologies (such as 8D reporting or RMA processing).

Why Allegro?

Join Allegro and become part of a team where your contributions truly matter. We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement. Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology. You’ll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose.

Join us—and help build what’s next.

At Allegro, we are committed to providing a harassment-free environment of mutual respect to fuel innovation through inclusive thought collaboration.

Allegro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law. Allegro makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Eligible applicants must reside in a state where Allegro currently has an office location: This includes New Hampshire, Massachusetts, Texas, and Michigan.

Certain positions (such as field sales roles) may be exempt from this requirement.

Allegro MicroSystems (NASDAQ: ALGM) is a global leader in sensing and power semiconductor solutions, committed to driving e-mobility, clean energy, automation, and robotics forward. Through Real Innovation, we're developing intelligent technologies that move the world toward a safer, more sustainable, and autonomous future. Our acquisition of Crocus Technology further strengthens our leadership in magnetic sensing, bringing cutting-edge TMR technology to our world-class portfolio. At Allegro, your work creates Real Impact. Our advanced magnetic position and current sensors, power management ICs, brushless motor drivers, and LED lighting drivers are at the heart of critical systems worldwide. From extending the range of electric vehicles and enabling smarter factories to powering efficient data centers and enhancing autonomous driving, our solutions touch lives every day. If you're driving a car, using cloud services, or receiving a package, you're interacting with Allegro's technology in action. We believe in Real Connection. With a diverse team of over 4,400 employees across 17 countries and headquartered in Manchester, NH (USA), Allegro fosters a truly global and collaborative environment. Our engineering, manufacturing, and support teams worldwide are united by a shared mission, working together with trust, respect, and purpose. We encourage you to think differently, take informed risks, and build what's next. Our dedication to pioneering solutions is reflected in our extensive portfolio of over 1,400 worldwide patents. Allegro is not just building technology; we're building careers where your contributions matter, your growth is valued, and you can make a lasting difference. Our unwavering commitment to excellence is underscored by our IATF16949:2016 and ISO14001:2015 certifications and the quality awards we've received globally. Join us and help shape the future – where your innovation, impact, and connection will drive what's next!