Customer Quality Engineer: Lead RCAs and Customer Satisfaction

EmergencyMD; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Annual bonus

Wellness credit

401k with match

Life insurance

Disability insurance

Paid sick leave

Paid time off

Job summary

MIRATECH in Tulsa, OK seeks a Senior Quality Engineer to serve as the primary quality liaison between the company and its customers. You will manage quality concerns, lead root cause investigations, and coordinate corrective actions to improve customer satisfaction across manufacturing, engineering, and supply chain.

You will drive continuous improvement, participate in audits, and communicate customer requirements to internal teams, ensuring timely responses and robust quality metrics.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• 5+ years experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Responsibilities

• Serve as the primary quality contact for assigned customers.
• Respond to customer quality inquiries, complaints, and concerns in a timely manner.
• Participate in customer meetings, audits, and quality reviews.
• Communicate customer requirements and expectations to internal teams.
• Build and maintain strong customer relationships focused on quality performance and continuous improvement.
• Lead investigations of customer complaints, returns, and nonconformance reports.
• Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis.
• Ensure timely closure of customer quality issues and provide comprehensive responses.
• Support internal and external audits.
• Maintain quality records, reports, and documentation related to customer quality performance.
• Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends.
• Analyze data to identify recurring issues and opportunities for improvement.
• Prepare and present quality performance reports to customers and leadership.
• Track and report corrective action effectiveness.
• Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns.
• Support product launches and customer qualification activities.
• Participate in risk assessments, process improvement projects, and quality planning activities.
• Drive continuous improvement initiatives focused on reducing defects and improving customer satisfaction.

Skills

Root cause analysis

Data analysis

Quality management systems

Communication skills

MS Office

Education

Bachelor's degree in Engineering/Quality Management/Manufacturing

Tools

Quality data analysis tools

Job description

MIRATECH in Tulsa, OK seeks a Senior Quality Engineer to serve as the primary quality liaison between the company and its customers. You will manage quality concerns, lead root cause investigations, and coordinate corrective actions to improve customer satisfaction across manufacturing, engineering, and supply chain.

You will drive continuous improvement, participate in audits, and communicate customer requirements to internal teams, ensuring timely responses and robust quality metrics.