Customer Quality Engineer - Lead Quality & Customer Impact

Royal Technologies; Jamestown (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

No Sunday work

Weekly pay

Quarterly bonuses based on profits

ESOP ownership

Outstanding medical insurance

On-site wellness facility 24/7

Job summary

Royal Technologies in Michigan is seeking a Customer Quality Engineer to ensure consistent quality, strengthen customer relationships, and lead quality initiatives across production and launch activities. Based at our Hudsonville facility, you will report to the Director of Quality and collaborate with cross-functional teams to resolve issues and drive preventive actions.

You will perform root-cause analysis, manage customer scorecards, provide technical support, and participate in internal

Qualifications

• Bachelor’s degree required in Quality, Engineering, or related field.
• Minimum of 5 years in Manufacturing.
• Excellent interpersonal, verbal, and written communication skills.
• Willingness and ability to travel on short notice.

Responsibilities

• Facilitate clear verbal and written communications between the organization and customers.
• Ensure excellent and timely corrective-action (ex: 8D) responses to customer concerns.
• Travel to key customer locations for improvement activities and issue resolution.
• Manage issue-containment efforts both at customer locations and within the organization.
• Manage and maintain customer scorecards.
• Utilize robust root-cause analysis techniques to promptly address issues with customers and internal processes.
• Apply critical thinking to analyze complex quality problems and develop effective preventive solutions.
• Lead and actively participate in continuous improvement initiatives to enhance quality and efficiency.
• Facilitate internal problem-solving activities, providing guidance and hands-on coaching to cross-functional problem solving teams.
• Support Quality Technicians in tasks such as gauge management, part and process measurements, and new launch activities.
• Collaborate with cross-functional teams to ensure smooth execution of production processes and launches.
• Provide technical support for quality-related tasks during production and launch activities.
• Assist in quality training for the organization, ensuring adherence to quality standards and procedures.
• Internal auditing activities, identifying areas for improvement and implementing corrective actions.
• Participate in Layered Process Audits across multiple shifts to maintain quality standards.

Skills

Interpersonal communication

Verbal communication

Written communication

Conflict resolution

Travel readiness

Education

Bachelor’s Degree in Quality or Engineering

Tools

SPC

MSA

FMEA

Control Plans

Six Sigma

Pareto Analysis

APQP

PPAP

ISO9001/IATF16949 familiarity

Job description

Royal Technologies in Michigan is seeking a Customer Quality Engineer to ensure consistent quality, strengthen customer relationships, and lead quality initiatives across production and launch activities. Based at our Hudsonville facility, you will report to the Director of Quality and collaborate with cross-functional teams to resolve issues and drive preventive actions.

You will perform root-cause analysis, manage customer scorecards, provide technical support, and participate in internal