Customer Quality Engineer

MIRATECH; Tulsa (OK); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus Program

Wellness Credit

FSA

401k match

Life insurance

Disability insurance

Paid sick leave

PTO 15 days

Production Reimbursement Program

Job summary

MIRATECH is seeking a Senior Quality Engineer to serve as the primary customer quality liaison, ensuring customer requirements are understood and met across quality, engineering, manufacturing, and supply chain functions.

You will lead root cause investigations, coordinate corrective actions, and support continuous improvement initiatives to reduce defects and improve customer satisfaction. Effective communication with customers and internal teams is essential.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• 5+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Responsibilities

• Act as the primary quality liaison for assigned customers and respond to inquiries, complaints, and concerns in a timely manner.
• Lead root cause investigations and steer corrective actions with cross-functional teams.
• Participate in customer meetings, audits, and quality reviews and communicate requirements to internal teams.
• Maintain and present quality performance data and metrics to customers and leadership.
• Support product launches, customer qualification activities, risk assessments, and continuous improvement initiatives.

Skills

Root cause analysis

Quality management

Data analysis

Process improvement

Customer communication

MS Office

Education

Bachelor's degree in Engineering / related technical field

Tools

Microsoft Office

QMS software

Job description

Cooperates with: Quality, Engineering, Manufacturing, Project Management & Tech Services

Primary Responsibility: Serve as the primary quality liaison between the company and its customers, ensuring customer requirements are understood, communicated, and consistently met. The CQE drives customer satisfaction by managing quality concerns, leading root cause investigations, coordinating corrective actions, and supporting continuous improvement initiatives across manufacturing, engineering, and supply chain functions.

Specific Duties and Responsibilities:

• Serve as the primary quality contact for assigned customers.
• Respond to customer quality inquiries, complaints, and concerns in a timely manner.
• Participate in customer meetings, audits, and quality reviews.
• Communicate customer requirements and expectations to internal teams.
• Build and maintain strong customer relationships focused on quality performance and continuous improvement.
• Lead investigations of customer complaints, returns, and nonconformance reports.
• Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis.
• Ensure timely closure of customer quality issues and provide comprehensive responses.
• Support internal and external audits.
• Maintain quality records, reports, and documentation related to customer quality performance.
• Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends.
• Analyze data to identify recurring issues and opportunities for improvement.
• Prepare and present quality performance reports to customers and leadership.
• Track and report corrective action effectiveness.
• Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns.
• Support product launches and customer qualification activities.
• Participate in risk assessments, process improvement projects, and quality planning activities.
• Drive continuous improvement initiatives focused on reducing defects and improving customer satisfaction.

Qualifications:

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• 5+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Benefits and Perks:

• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.