Customer Quality Engineer: Escalations & Cross-Team Impact

jobr.pro; Santa Clara (CA); On-site; USD 114,000 - 167,000; Full time

Job summary

Arista Networks in Santa Clara, CA, is seeking a Product Quality Engineer to lead critical quality escalations and drive rapid, accountable resolutions across engineering and customer teams.

You will own executive-level reporting, deliver crisp status updates, and perform deep-dive analyses to prevent recurring issues while building trust with clients and maintaining strong knowledge of networking architectures.

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or related field.
• Experience in high-tech manufacturing, preferably networking equipment.
• Experience with contract manufacturing partners.
• Experience in PCBA manufacturing, electro-mechanical assembly, and related processes.
• Knowledge of test, diagnostics, failure analysis, and debugging techniques.
• Understanding of quality and reliability metrics.
• Ability to balance technical and business aspects of hardware manufacturing.
• Strong communication and presentation skills.
• Experience in Failure Analysis, Service, and Repair ops beneficial.
• Ability to analyze data via high-level visual summaries, trends and patterns.

Responsibilities

• Manage customer critical quality escalations and drive to resolution.
• Coordinate cross-functional responses with Engineering, Account Management and Support.
• Provide clear status updates and strategic roadmap overviews to leadership and clients.
• Conduct deep-dive assessments of systemic issues to prevent recurrence.
• Own executive-level reporting and lead high-stakes calls.
• Monitor channels to intercept and address emerging issues early.

Skills

Quality engineering

Manufacturing experience

Data analysis

Cross-functional collaboration

Communication skills

ERP basics

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field

Tools

ERP systems

Diagnostics equipment

Job description

Arista Networks in Santa Clara, CA, is seeking a Product Quality Engineer to lead critical quality escalations and drive rapid, accountable resolutions across engineering and customer teams.

You will own executive-level reporting, deliver crisp status updates, and perform deep-dive analyses to prevent recurring issues while building trust with clients and maintaining strong knowledge of networking architectures.