Customer Quality Engineer: Escalations & Cross-Functional

Arista Networks; Santa Clara (CA); On-site; USD 114,000 - 167,000; Full time

Job summary

Arista Networks in Santa Clara, CA is seeking a Product Quality Engineer to lead critical quality initiatives across engineering and manufacturing. You will own escalations, drive rapid resolutions, and deliver clear updates to leadership and customers.

The role requires deep analytical skills, strong cross-functional collaboration, and the ability to translate complex technical issues into business summaries. Experience in hardware manufacturing is essential.

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering or related field.
• Experience in high-tech manufacturing, preferably networking equipment.
• Experience with contract manufacturing partners and PCBA processes.
• Knowledge of test, diagnostics, failure analysis, and debugging.

Responsibilities

• Manage customer critical quality escalations and drive them to resolution with urgency.
• Orchestrate responses across Engineering, Account Management, and Customer Support.
• Deliver actionable status updates and strategic roadmap reviews to leadership.
• Conduct deep-dive assessments to prevent recurring quality issues.
• Own executive reporting and lead high-stakes calls with stakeholders.
• Monitor channels to intercept and address emerging issues early.
• Advocate for the client and prioritize pain points throughout resolution.
• Build trust-based relationships with clients and deepen technical credibility.
• Maintain knowledge of networking architectures and Arista product portfolio.

Skills

Quality engineering

Cross-functional collaboration

Data analysis

Communication skills

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field

Tools

ERP systems

Job description

Arista Networks in Santa Clara, CA is seeking a Product Quality Engineer to lead critical quality initiatives across engineering and manufacturing. You will own escalations, drive rapid resolutions, and deliver clear updates to leadership and customers.

The role requires deep analytical skills, strong cross-functional collaboration, and the ability to translate complex technical issues into business summaries. Experience in hardware manufacturing is essential.