Hardware Quality & Reliability Engineer

Arista Networks; Santa Clara (CA); On-site; USD 120,000 - 178,000; Full time

Job summary

Arista Networks is seeking a Product Quality Engineer to own hardware quality across the product lifecycle, from concept through end-of-life, reporting to the Product Quality Engineer team.

You will analyze RMA and failure data, drive corrective actions, present performance metrics to senior management, and collaborate with Manufacturing, Engineering, and Support to improve quality across products.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field.
• Experience in high-tech manufacturing (preferably networking equipment).
• Experience working with contract manufacturing partners.
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes.
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques.
• Foundational knowledge in quality and reliability performance metrics.
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing.
• Basic understanding of ERP systems and supply chain concepts.
• Self-starter who has the ability to handle multiple tasks in a fast paced environment.
• Ability to influence and motivate internal and external partners.
• Strong communication and presentation skills.
• Experience in Failure Analysis, Service, and Repair Operations a plus.
• Ability to analyze data through high level visual summaries, trends and patterns.

Responsibilities

• Maintain full accountability for hardware quality across the entire product lifecycle, from initial design and prototyping through manufacturing, deployment, and end-of-life.
• Oversee hardware quality performance for assigned products, monitoring field quality data and related metrics such as RMA rates, MTBF, and reliability ratio.
• Analyze RMA, failure analysis, and repair data; identify trends and drive containment and mitigation plans.
• Conduct field hardware quality meetings and present performance to senior management.
• Oversee operational performance of Failure Analysis contract manufacturers and ensure KPIs.
• Collaborate with Product, Hardware, and Test Engineers to debug field RMAs.
• Review and approve Failure Analysis results and update status in support systems.
• Drive learnings from RMA/FA back into Manufacturing, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee setup of new products into Failure Analysis operations.
• Coordinate with Service Planning to implement quality alerts and ECOs across depot inventory.
• Support Account Teams by analyzing, publishing, and presenting failure data for key customers.
• Work with cross-functional teams to improve Root Cause Failure Analysis capabilities.

Skills

Cross-functional

Data analysis

Root cause analysis

Quality metrics

Communication skills

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field

Tools

ERP systems

PCBA manufacturing

Electro-mechanical assembly

Diagnostics tools

Job description

Arista Networks is seeking a Product Quality Engineer to own hardware quality across the product lifecycle, from concept through end-of-life, reporting to the Product Quality Engineer team.

You will analyze RMA and failure data, drive corrective actions, present performance metrics to senior management, and collaborate with Manufacturing, Engineering, and Support to improve quality across products.