Customer Quality Engineer: Drive RCA, CAPAs & Improvements

Orange EV; Kansas City (KS); On-site; USD 85,000 - 120,000; Full time

Job summary

Orange EV seeks an experienced Quality Engineer to join the Customer Quality team. You will investigate Field Service Incidents (FIRs), drive CAPAs, and collaborate with Manufacturing, Process Engineering, Design Engineering, and Field Service to improve product reliability.

The role requires 5+ years in customer or field service quality, strong analytical and communication skills, and experience with QA data collection software. CQE/Six Sigma/Lean certifications are a plus.

Qualifications

• Bachelor’s degree in engineering, quality management, or related field.
• 5+ years of experience in customer quality or Field Service Quality Engineering.
• Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies.
• Experience conducting root cause analysis and implementing CAPAs.
• Ability to collaborate with cross-functional teams (Manufacturing, Quality, Process Eng., Design Eng., Field Service).
• Proficiency in quality systems, statistical analysis, and process improvement methodologies.
• Excellent communication and problem-solving skills.
• Certifications such as CQE, Six Sigma, or Lean Manufacturing preferred.

Responsibilities

• Process opportunities by conducting thorough investigations and determining root cause.
• Manage and resolve FIRs with timely responses and corrective actions.
• Lead customer communications regarding quality concerns, corrective actions, and improvements.
• Coordinate cross-functional investigations with Manufacturing, Quality, and Engineering teams.
• Develop and implement corrective and preventive actions (CAPAs).
• Develop and maintain QA department data collection and analysis software.
• Analyze trends in complaints and FIRs to identify systemic issues and drive improvements.
• Track and report key quality metrics related to customer satisfaction and defects.
• Support audits and customer visits with detailed quality reports.
• Collaborate with Field Service teams to improve product reliability and reduce incidents.
• Drive continuous improvement using Six Sigma, Lean, and other methodologies.

Skills

Root cause analysis

CAPA implementation

Statistical analysis

Quality systems

Six Sigma

Lean Manufacturing

Problem solving

Communication skills

CQE certification

Education

Bachelor’s degree in engineering or related field

Master’s degree preferred

Tools

QA data analysis software

Job description

Orange EV seeks an experienced Quality Engineer to join the Customer Quality team. You will investigate Field Service Incidents (FIRs), drive CAPAs, and collaborate with Manufacturing, Process Engineering, Design Engineering, and Field Service to improve product reliability.

The role requires 5+ years in customer or field service quality, strong analytical and communication skills, and experience with QA data collection software. CQE/Six Sigma/Lean certifications are a plus.