Customer Quality Engineer

Orange EV; Kansas City (KS); On-site; USD 85,000 - 120,000; Full time

Job summary

Orange EV seeks an experienced Quality Engineer to join the Customer Quality team. You will investigate Field Service Incidents (FIRs), drive CAPAs, and collaborate with Manufacturing, Process Engineering, Design Engineering, and Field Service to improve product reliability.

The role requires 5+ years in customer or field service quality, strong analytical and communication skills, and experience with QA data collection software. CQE/Six Sigma/Lean certifications are a plus.

Qualifications

• Bachelor’s degree in engineering, quality management, or related field.
• 5+ years of experience in customer quality or Field Service Quality Engineering.
• Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies.
• Experience conducting root cause analysis and implementing CAPAs.
• Ability to collaborate with cross-functional teams (Manufacturing, Quality, Process Eng., Design Eng., Field Service).
• Proficiency in quality systems, statistical analysis, and process improvement methodologies.
• Excellent communication and problem-solving skills.
• Certifications such as CQE, Six Sigma, or Lean Manufacturing preferred.

Responsibilities

• Process opportunities by conducting thorough investigations and determining root cause.
• Manage and resolve FIRs with timely responses and corrective actions.
• Lead customer communications regarding quality concerns, corrective actions, and improvements.
• Coordinate cross-functional investigations with Manufacturing, Quality, and Engineering teams.
• Develop and implement corrective and preventive actions (CAPAs).
• Develop and maintain QA department data collection and analysis software.
• Analyze trends in complaints and FIRs to identify systemic issues and drive improvements.
• Track and report key quality metrics related to customer satisfaction and defects.
• Support audits and customer visits with detailed quality reports.
• Collaborate with Field Service teams to improve product reliability and reduce incidents.
• Drive continuous improvement using Six Sigma, Lean, and other methodologies.

Skills

Root cause analysis

CAPA implementation

Statistical analysis

Quality systems

Six Sigma

Lean Manufacturing

Problem solving

Communication skills

CQE certification

Education

Bachelor’s degree in engineering or related field

Master’s degree preferred

Tools

QA data analysis software

Job description

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are seeking an experienced Quality Engineer to join our Customer Quality team to assist in the resolution of Field Service Incidents (FIRs) while driving product improvements based on customer feedback. This role will be responsible for investigating quality concerns, managing corrective actions, holding joint responsibility for the development and maintenance of QA department data collection and analysis software, and collaborating with internal teams, ensuring customer satisfaction and continuous improvement of product performance. The ideal candidate will be highly analytical, detail-oriented, and skilled in problem-solving.

Position Responsibilities

• Process Customer opportunities by conducting thorough investigations and determining root cause analysis.
• Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions.
• Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives.
• Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.
• Develop and implement corrective and preventive actions (CAPAs) based on customer feedback.
• Share joint responsibility for the development and maintenance of the QA department's various data collection and analysis software to ensure accurate reporting and tracking of quality performance.
• Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement.
• Track and report key quality metrics related to customer satisfaction and defect rates.
• Support audits and customer visits by providing detailed quality performance reports.
• Collaborate with Field Service teams to improve product reliability and reduce service incidents.
• Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies.
• Assist in the analysis of trends, repeat incidents and areas of concern.
• Perform other duties as required to support corporate objectives.
• Ability to perform deep-dive research on “off the shelf” components to identify and assess capabilities.

Position Qualifications

• Bachelor's degree in engineering, Quality Management, or a related field (Master's preferred).
• 5+ years of experience in customer quality or Field Service Quality Engineering.
• Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies.
• Experience conducting root cause analysis and implementing CAPAs.
• Ability to collaborate effectively with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.
• Experience in jointly managing the development and maintenance of data collection and analysis software, ensuring accuracy in quality reporting and metrics.
• Proficiency in quality systems, statistical analysis, and process improvement methodologies.
• Excellent communication and problem-solving skills.
• Certifications such as CQE (Certified Quality Engineer), Six Sigma, or Lean Manufacturing.
• Experience with Regulatory Compliance will be a distinct plus.

Physical Requirements

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
• Work is performed in an office, warehouse, or customer facility
• May require duties performed in a production setting, including loud noises.
• Work in a stationary position up to 75% of the time