Customer Quality Engineer: Lead RCA, CAPAs & Product Reliability

Orange EV

Kansas City (MO)

On-site

USD 90,000 - 130,000

Full time

4 days ago

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Job summary

Orange EV is seeking a experienced Quality Engineer to join the Customer Quality team in Kansas City to resolve FIRs and drive product improvements. You will investigate quality concerns, manage CAPAs, and collaborate across Manufacturing, Design Engineering, and Field Service to ensure customer satisfaction and reliable vehicles.

This role emphasizes data analysis, Six Sigma/Lean methods, and strong communication to support audits and customer visits.

Qualifications

Bachelor's degree in engineering/quality management or related field.
5+ years in customer or field service quality engineering.
Proven root cause analysis and CAPA experience.
CQE certification and Six Sigma/Lean are a plus.
Strong cross-functional collaboration.

Responsibilities

Investigate quality concerns and perform root cause analysis.
Lead FIR investigations and implement corrective actions.
Communicate with customers on quality issues and CAPAs.
Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service.
Develop and maintain QA data collection and analysis software.
Analyze trends in complaints and FIRs to drive improvements.
Track quality metrics and support audits and customer visits.
Support field service teams to improve reliability.