Customer Quality & Claims Advocate

Service Wire; West Virginia, United States, Northern America, Americas; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Insurance Options

Progressive PTO & Paid Holidays

401(k) with Company Match + Profit Sh�

Career Growth & Learning Support

Tuition reimbursement up to $15,000

Referral Bonus Program

See all benefits

Job summary

Service Wire Company in Culloden, WV is seeking a Customer Quality and Claims Specialist to support customers by managing claims, returns, and quality inquiries, coordinating with Sales, Shipping and Quality Control. The role investigates issues, communicates findings to customers and internal teams, and recommends process improvements to prevent future claims.

Occasional travel (less than 10%) may be required.

Qualifications

• High school diploma or equivalent; a 2-year degree is preferred.
• Strong research, documentation, and analytical skills.
• Proficient with Microsoft Office; solid math abilities.
• Excellent written and verbal communication.
• Ability to travel up to 10%.

Responsibilities

• Monitor and manage customer cases and delays.
• Investigate and resolve product claims, pricing adjustments, and deductions.
• Analyze complaints to determine root cause and preventive actions.
• Communicate findings and recommendations to customers and internal teams.
• Manage freight claims and track funds.
• Review records and converse with customers and staff to verify facts.
• Notify customers of findings and adjustments.
• Recommend improvements to packaging, shipping, or billing processes.
• Perform additional duties as assigned.

Skills

Research and analytical skills

Time management

Communication skills

Multitasking

Customer interaction

Travel availability

Education

High school diploma or equivalent

2-year degree preferred

Tools

Microsoft Office

Job description

Service Wire Company in Culloden, WV is seeking a Customer Quality and Claims Specialist to support customers by managing claims, returns, and quality inquiries, coordinating with Sales, Shipping and Quality Control. The role investigates issues, communicates findings to customers and internal teams, and recommends process improvements to prevent future claims.

Occasional travel (less than 10%) may be required.