Customer Assurance & Claims Specialist

Belnick, LLC; Canton (GA); Vor Ort; USD 15.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health benefits

Life insurance

401K with match

Free chair for remote employees

Ubique Cares activities

Holidays & PTO

Zusammenfassung

Ubique Group in Canton, GA is seeking a Specialist, Customer Assurance to provide exceptional service by resolving high-priority damages, defects, and carrier issues after freight leaves our distribution centers.

The role uses Salesforce CRM to manage claims, maintain case queues, and communicate with customers and dealers. You will collaborate with other departments to drive data-driven resolutions and ensure timely responses.

Qualifikationen

• High school diploma or equivalent.
• Customer service experience preferred.
• Experience with Salesforce or similar CRM is a plus.

Aufgaben

• Resolve high-priority damages, defects, warehouse errors, and carrier issues after freight leaves distribution centers.
• Manage claims in Salesforce CRM and ensure timely resolutions.
• Maintain case queues and communicate with customers/dealers via email and calls.
• Collaborate with other departments for data-driven resolutions.

Kenntnisse

Communication

Relationship building

Written communication

CRM experience

Microsoft Office

Multitasking

Ausbildung

High school diploma

Tools

Salesforce

Outlook

Word

Excel

Teams

Jobbeschreibung

Ubique Group in Canton, GA is seeking a Specialist, Customer Assurance to provide exceptional service by resolving high-priority damages, defects, and carrier issues after freight leaves our distribution centers.

The role uses Salesforce CRM to manage claims, maintain case queues, and communicate with customers and dealers. You will collaborate with other departments to drive data-driven resolutions and ensure timely responses.