Remote CX Quality Lead for Claims and Process Improvement

Gainwell Technologies LLC; Ohio; Remoto; USD 54.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Leadership/technical developmentAcadem

Descrizione del lavoro

Gainwell Technologies LLC is seeking a CX Quality Supervisor to monitor and evaluate voice and non-voice interactions, ensuring accuracy, compliance, and a superior member/provider experience. You will lead QA operations, drive improvements, coach teams, and champion audits and standards in a healthcare-focused environment.

Responsibilities include daily reviews, data-driven improvements, and collaboration with cross-functional teams to align with client and regulatory requirements.

Competenze

• 4+ years Quality Assurance or subject matter experience.
• Bachelor’s Degree or equivalent combination of education and experience may be considered.
• Deep healthcare/Medicaid operations expertise, preferably in Claims
• 3+ years of supervisory or team leadership experience

Mansioni

• Oversee daily quality assurance activities and ensure high-quality results meeting client expectations.
• Identify quality trends and implement process improvements for efficiency and accuracy.
• Recruit, train, mentor, and evaluate employees while fostering accountability and collaboration.
• Lead internal audit activities, quality reviews, and ensure adherence to standards and methodologies.
• Partner with cross-functional stakeholders to support process development and service improvement.

Conoscenze

Quality Assurance Leadership

Process Improvement

Analytical skills

Communication skills

Technical testing

Formazione

Bachelor's Degree

Descrizione del lavoro

Gainwell Technologies LLC is seeking a CX Quality Supervisor to monitor and evaluate voice and non-voice interactions, ensuring accuracy, compliance, and a superior member/provider experience. You will lead QA operations, drive improvements, coach teams, and champion audits and standards in a healthcare-focused environment.

Responsibilities include daily reviews, data-driven improvements, and collaboration with cross-functional teams to align with client and regulatory requirements.