Customer Programs Manager I

Stylmark, Inc.; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Stylmark, Inc. is seeking a Program Manager I to own and coordinate customer accounts and programs from order through shipment. You will work cross-functionally with Operations, Engineering, Quality, Sales, and Shipping to ensure timely delivery and issue resolution.

The role emphasizes building relationships, managing orders, and communicating status while expanding knowledge of Stylmark products and fabrication processes.

Qualifications

• Strong customer-facing communication skills and ability to manage multiple orders, priorities, deadlines, and open actions.
• Attention to detail and ability to accurately interpret and maintain customer and order information.
• Ability to develop effective working relationships across departments and with customers and vendors.
• Ability to identify problems, gather relevant information, and seek additional support when needed.
• Aptitude for learning technical products, manufacturing processes, and business systems.

Responsibilities

• Develop working knowledge of Stylmark products and manufacturing processes.
• Perform core Customer Service functions: order entry, changes, quotes, and routine resolution.
• Provide timely, professional communication regarding orders and product questions.
• Enter and maintain orders accurately within ERP and order-management systems.
• Coordinate programs from order receipt through manufacturing and shipment.
• Proactively communicate program status and changes to customers and internal stakeholders.
• Support other Program Managers as needed.

Skills

Customer service

Communication

Relationship management

Problem solving

Organization

Education

High school diploma

Associate or Bachelor degree

Tools

ERP systems

CRM systems

Order management systems

E-commerce platforms

Job description

Stylmark, Inc. is seeking a Program Manager I to own and coordinate customer accounts and programs from order through shipment. You will work cross-functionally with Operations, Engineering, Quality, Sales, and Shipping to ensure timely delivery and issue resolution.

The role emphasizes building relationships, managing orders, and communicating status while expanding knowledge of Stylmark products and fabrication processes.