Remote Program Manager: Customer Onboarding & Growth

Frontdoor Defense; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Stord is seeking a Program Manager, Professional Services to own the onboarding experience for new customers and enable brand growth as customers launch new channels and services. You will lead cross-functional efforts from signature to hypercare, coordinating with Commercial, Implementation, and Operations teams.

The role requires coordinating complex onboarding activities across supply chain solutions, with a focus on process improvements, KPI development, and driving revenue through

Qualifications

• Excellent communication skills (verbal and written) across the organization and with stakeholders.
• Versatile team player who stays composed under pressure and asks clarifying questions.
• Drive to remove barriers and enable teams to achieve objectives.
• Experience in cross-functional, customer-oriented change roles in SaaS, consulting, or similar.
• Ability to balance multiple priorities in a fast-paced environment.
• Customer obsession with successful business outcomes as core driver.

Responsibilities

• Maintain and successfully execute a portfolio of customer projects from onboarding to stand-alone launches and professional services engagements.
• Partner with Commercial, Implementation, Integration, and Operations teams to drive onboarding from signature through hypercare, including systems, SOPs, training, testing, and translation of requests.
• Balance multiple internal/external priorities while aligning customer and company goals.
• Track progress and performance in onboarding, deliver revenue, and establish KPIs to improve processes.
• Lead design and execution of innovative tech solutions and new systems for existing customers across the supply chain network.
• Provide feedback to refine service offering, solution design, and onboarding experience for new customers.
• Act as a culture ambassador for Stord values and drive continuous improvement across Supply Chain and the organization.

Skills

Excellent communication

Cross-functional collaboration

Resilience under pressure

Travel up to 50%

Job description

Stord is seeking a Program Manager, Professional Services to own the onboarding experience for new customers and enable brand growth as customers launch new channels and services. You will lead cross-functional efforts from signature to hypercare, coordinating with Commercial, Implementation, and Operations teams.

The role requires coordinating complex onboarding activities across supply chain solutions, with a focus on process improvements, KPI development, and driving revenue through