Customer-Facing Program Manager I

Stylmark, Inc.; Fridley (MN); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Stylmark, Inc. in Fridley, MN is seeking a Program Manager I.

This customer-facing role develops proficiency in Stylmark’s Customer Service functions while taking ownership of assigned customer accounts and programs. You will support customers through order management, product coordination, issue resolution, and proactive communication with cross‑functional teams across Operations, Engineering, Quality, Purchasing and Shipping.

Qualificações

• High school diploma or equivalent.
• Strong customer-facing communication and multitasking skills.
• Attention to detail and accuracy with customer and order data.
• Ability to collaborate across departments and vendors.
• Aptitude for learning technical products and processes.

Responsabilidades

• Develop knowledge of Stylmark products and manufacturing processes.
• Perform core customer service tasks: order entry, changes, quotes, and inquiries.
• Coordinate programs from order receipt through manufacturing and shipment.
• Proactively communicate status, actions, and changes to customers and internal teams.
• Maintain accurate records in ERP systems and trackers.

Conhecimentos

Customer service

Communication

Organization

Problem solving

Formação académica

High school diploma or equivalent

Associate or Bachelor's degree

Ferramentas

ERP systems

CRM systems

E-commerce platforms

Descrição da oferta de emprego

Stylmark, Inc. in Fridley, MN is seeking a Program Manager I.

This customer-facing role develops proficiency in Stylmark’s Customer Service functions while taking ownership of assigned customer accounts and programs. You will support customers through order management, product coordination, issue resolution, and proactive communication with cross‑functional teams across Operations, Engineering, Quality, Purchasing and Shipping.