Account Program Lead - Cross-Functional Ops

Smurfit Westrock; Lansing (MI); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Smurfit Westrock is seeking a Program Manager to lead account teams and coordinate cross-functional programs across Sales, Production, and Engineering in support of customer objectives. You will develop plans, manage timelines, budgets, and metrics, ensuring on-schedule delivery and alignment with profitability goals.

In this role you will drive process improvements, prepare customer-facing updates, and collaborate with multiple departments to optimize performance and customer satisfaction.

Qualificações

• Minimum 3–5 years’ experience in industry-related field.
• High school diploma or GED; bachelor’s degree in a related field preferred.
• Strong project management, planning, and organizational skills.
• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Experience with reporting, forecasting, budgeting, and operational analysis preferred.
• Proficiency with Microsoft Office and collaboration tools.

Responsabilidades

• Serve as the operational leader for assigned accounts and account teams, coordinating planning, communication, execution, and ongoing program management activities.
• Lead cross-functional projects and programs from concept through implementation, ensuring alignment among Sales, Service, Production, Fulfillment, Product Management, Marketing, Engineering, and other stakeholders.
• Develop and maintain project plans, timelines, account calendars, forecasts, and execution schedules to support customer and business objectives.
• Coordinate and facilitate account team meetings, manage action items, and drive accountability for deliverables, deadlines, and project outcomes.
• Monitor project, program, and account performance through reporting, analysis, and communication of key metrics, milestones, risks, and opportunities.
• Manage new product, program, and process development initiatives, including launch planning, readiness reviews, approvals, and implementation activities.
• Coordinate operational execution activities, including prebuild planning, order readiness, fulfillment requirements, inventory-related activities, and departmental handoffs.
• Oversee the development, maintenance, governance, and accuracy of account-related parts, templates, specifications, online ordering platforms, and supporting documentation.
• Support forecasting, budgeting, estimating, quoting, and cost-management activities while maintaining visibility to program performance, profitability, and operational efficiency.
• Develop customer-facing presentations, reports, business reviews, and other communication materials to support account management and strategic initiatives.
• Serve as a primary point of coordination between customers, sales, and internal departments to ensure timely resolution of issues and achievement of customer expectations.
• Coordinate required documentation, agreements, approvals, compliance activities, and record-keeping to support customer and company requirements.
• Identify opportunities for process improvement, standardization, cost reduction, and enhanced customer experience across assigned accounts and programs.
• Participate in customer meetings, presentations, site visits, and business development activities as required.
• Provide backup support for other Program Managers and contribute to team objectives and shared account responsibilities.
• Perform other duties and responsibilities as assigned.

Conhecimentos

Project management

Planning

Organizational skills

Verbal and written communication

Analytical problem-solving

Multitasking

MS Office

Forecasting

Budgeting

Cross-functional collaboration

Formação académica

High school diploma or GED

Bachelor’s degree preferred

Ferramentas

Microsoft Office

Excel

Outlook

Word

PowerPoint

Teams

Descrição da oferta de emprego

Smurfit Westrock is seeking a Program Manager to lead account teams and coordinate cross-functional programs across Sales, Production, and Engineering in support of customer objectives. You will develop plans, manage timelines, budgets, and metrics, ensuring on-schedule delivery and alignment with profitability goals.

In this role you will drive process improvements, prepare customer-facing updates, and collaborate with multiple departments to optimize performance and customer satisfaction.