Program Manager

New York Technology Partners; City of Rochester (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

New York Technology Partners in Rochester, NY seeks a Program Manager to oversee customer programs and coordinate cross-functional teams to ensure successful project execution.

The role acts as the primary liaison between customers and internal stakeholders, driving projects from requirements through delivery while maintaining strong relationships and operational excellence. Strong organizational and communication skills are essential in a fast-paced manufacturing environment.

Qualifications

• 3+ years of project, program, account, or operations management experience within manufacturing, engineering, technology, or a related industry.
• Excellent organizational, communication, and problem-solving skills.
• Experience working with ERP, MRP, CRM, or other business management systems.
• Proficiency with Microsoft Excel and other business software tools.

Responsibilities

• Serve as the primary point of contact for assigned customer programs.
• Coordinate activities across engineering, operations, supply chain, quality, and other functional teams to support project objectives.
• Manage project schedules, milestones, deliverables, and customer communications.
• Review customer requirements and collaborate with internal teams to develop and execute project plans.
• Facilitate project kickoff meetings and ongoing status reviews.
• Monitor project performance and identify risks, issues, and opportunities for improvement.
• Support proposal development, cost analysis, and project planning activities.
• Track project financial performance and support business objectives.
• Ensure adherence to customer requirements, industry standards, and internal procedures.
• Maintain accurate project documentation and reporting.

Skills

Strong organizational skills

Excellent communication

Problem-solving abilities

Cross-functional coordination

Education

Associate's degree or higher in Business/Engineering/PM

Tools

ERP/MRP/CRM systems

Microsoft Excel

Job description

A growing technology-focused manufacturing organization is seeking a Program Manager to oversee customer programs and coordinate cross-functional teams to ensure successful project execution. This individual will serve as the primary liaison between customers and internal stakeholders, helping to drive projects from initial requirements through delivery while maintaining strong customer relationships and operational excellence.

This role requires a highly organized professional who can manage multiple priorities, facilitate communication across departments, and proactively solve problems in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer programs.
• Coordinate activities across engineering, operations, supply chain, quality, and other functional teams to support project objectives.
• Manage project schedules, milestones, deliverables, and customer communications.
• Review customer requirements and collaborate with internal teams to develop and execute project plans.
• Facilitate project kickoff meetings and ongoing status reviews.
• Monitor project performance and identify risks, issues, and opportunities for improvement.
• Support proposal development, cost analysis, and project planning activities.
• Track project financial performance and support business objectives.
• Ensure adherence to customer requirements, industry standards, and internal procedures.
• Maintain accurate project documentation and reporting.

Education

• Associate's degree or higher in Business, Engineering, Project Management, Operations, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Experience & Skills

• 3+ years of project, program, account, or operations management experience within manufacturing, engineering, technology, or a related industry.
• Strong organizational, communication, and problem-solving skills.
• Experience working with ERP, MRP, CRM, or other business management systems.
• Proficiency with Microsoft Excel and other business software tools.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience supporting customer-facing projects in a technical environment is preferred.