Customer Programs Lead

The Atlas Group; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

The Atlas Group in Wichita, KS seeks a results-oriented professional to serve as the focal point for customers, handling inquiries and resolving issues with courtesy and professionalism. You will develop communication plans for assigned programs and support multiple departments to ensure on-time delivery and quality performance.

Key responsibilities include coordinating with customers on schedules, reviewing purchase orders, and driving continuous process improvements while leveraging ERP/MRP

Qualifications

• High School diploma or GED or equivalent combination of education and experience.
• 3+ years of Customer Service or Program Management experience preferred.
• MRP or ERP system experience beneficial.
• Machine shop understanding a plus.
• Aviation background helpful.

Responsibilities

• Communicates and coordinates with customers regarding schedule changes, ECO requests, requirements and schedules.
• Maintains positive relationships with buyers and customers.
• Ensures issues are rectified in a timely manner.
• Monitors customer purchase orders, tooling charges, and related costs.
• Communicates customer feedback to internal teams and tracks changes.
• Updates delivery schedule status daily and communicates problems to departments or customers.
• Supports Andon Walks and manufacturing/production floor processes.
• Coordinates with Supply Chain for outside sourcing and delivery schedules.
• Manages RMA processes and timely resolutions.
• Ensures professional written and oral communications across stakeholders.

Skills

Customer service

Program management

MRP/ERP systems

Machine shop understanding

Aviation background

Education

High school diploma or GED

Tools

MRP/ERP software

Job description

The Atlas Group in Wichita, KS seeks a results-oriented professional to serve as the focal point for customers, handling inquiries and resolving issues with courtesy and professionalism. You will develop communication plans for assigned programs and support multiple departments to ensure on-time delivery and quality performance.

Key responsibilities include coordinating with customers on schedules, reviewing purchase orders, and driving continuous process improvements while leveraging ERP/MRP