Senior Program Manager: Customer Success & Operations Lead

The Atlas Group; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

The Atlas Group in Wichita, KS is seeking a skilled Program Management/Customer Service professional to lead customer programs and coordinate with internal and external teams. You will mentor Program Managers, resolve issues, and manage schedules, forecasts, and deliveries across multiple accounts.

Ideal candidates have a Bachelor’s degree with 5+ years in related roles, MRPs/ERP experience, and a hands-on approach in a fast-paced environment. Aviation background is a plus.

Qualifications

• 5+ years of Customer Service, Program Management or Management experience preferred.
• MRP or ERP system experience required.
• Machine shop understanding is required.
• Aviation background preferred.

Responsibilities

• Coordinate with internal teams and customers to meet or exceed requirements.
• Schedule and document Program Manager training and status updates.
• Track projects, timelines and budgets; communicate progress to stakeholders.
• Provide guidance and mentoring to Program Managers and act as SME when needed.
• Resolve issues quickly, anticipate risks and escalate when necessary.
• Manage communications regarding ECOs, RFQs, schedules and deliveries.
• Support contract administration with PO validation and lead time checks.
• Assist with program reviews and continuous process improvements.

Skills

Customer Service

Program Management

Management experience

MRP/ERP systems

Aviation background

Planning & scheduling

Communication skills

Teamwork

Education

Bachelor’s degree

Job description

The Atlas Group in Wichita, KS is seeking a skilled Program Management/Customer Service professional to lead customer programs and coordinate with internal and external teams. You will mentor Program Managers, resolve issues, and manage schedules, forecasts, and deliveries across multiple accounts.

Ideal candidates have a Bachelor’s degree with 5+ years in related roles, MRPs/ERP experience, and a hands-on approach in a fast-paced environment. Aviation background is a plus.