Customer Experience Specialist I - Healthcare Regs

National Council of State Boards of Nursing, Inc.; Chicago (IL); Presencial; USD 40.000 - 45.000; Jornada completa

Descripción de la vacante

The National Council of State Boards of Nursing (NCSBN) seeks a Customer Experience Specialist I to join the Customer Experience team in Chicago, IL. You will provide business and technical support for NCSBN's programs and deliver prompt, professional assistance to customers.

Reporting to the Manager, Customer Experience, you will be the main contact, apply knowledge base resources, and contribute to initiatives such as UAT for system maintenance.

Formación

• Minimum of two years of related experience in customer service.
• Strong organizational, critical thinking, and analytical skills.
• Able to work in a fast-paced environment.

Responsabilidades

• Serves as the initial point of contact for customer inquiries. Manages the inquiry process while meeting or exceeding department metrics and records notes.
• Escalates inquiries to appropriate parties per process if unable to resolve.
• Applies knowledge base documentation and program policies to handle customer inquiries.
• Contributes to smaller projects and team tasks such as user acceptance testing (UAT) for maintenance or releases.
• Processes visitor requests, enters visitor records, and assists with on-site visitor experiences.
• Provides feedback and helps maintain department and knowledge base documentation.

Descripción del empleo

The National Council of State Boards of Nursing (NCSBN) seeks a Customer Experience Specialist I to join the Customer Experience team in Chicago, IL. You will provide business and technical support for NCSBN's programs and deliver prompt, professional assistance to customers.

Reporting to the Manager, Customer Experience, you will be the main contact, apply knowledge base resources, and contribute to initiatives such as UAT for system maintenance.