Administrative Assistant (Customer Support Specialist)

Wolters Kluwer International; United States; Hybrid; USD 34,000 - 57,000; Full time

Job summary

Wolters Kluwer International is seeking a Customer Support Specialist to coordinate scheduling, documentation, and program support across health services. The role requires strong organization, meticulous record-keeping, and proactive communication with Account Managers, consultants, schools, and internal teams.

You will use Microsoft 365, Salesforce, and Monday.com to keep processes moving, manage inquiries, and support NCLEX event scheduling.

Qualifications

• High school diploma or equivalent required.
• Associate degree or administrative certification preferred.
• 1–3 years of administrative support or customer service experience.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.
• Demonstrated ability to learn and work effectively with new technology platforms and business processes.

Responsibilities

• Coordinate scheduling and virtual meeting arrangements for consultation services.
• Respond to customer inquiries via webinar and service desks with timely assistance.
• Support Account Managers with user provisioning, invoicing, and program tasks.
• Coordinate NCLEX event scheduling and follow up with schools.
• Arrange in-office meetings or events as needed.
• Maintain accurate records, trackers, and documentation.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Customer service

Interpersonal skills

Multitasking

Problem-solving

Adaptability

Education

High school diploma or equivalent

Associate degree or administrative certification

Tools

Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)

Salesforce

Monday.com

Zoom

Job description

## Administrative Assistant (Customer Support Specialist)Apply: Hybrid (8 days/month): USA - Victoria, MN: USA - Coppell, TX: USA - Tampa, FL: USA - Minneapolis, MN: USA - Clayton, MO: Full time: Posted Today: R0061120**About the Role**As a Customer Support Specialist you will help coordinate the behind-the-scenes activities that enable successful customer programs across Wolters Kluwer’s Health Division. You will partner with Account Managers, consultants, schools, and internal teams to coordinate schedules, resolve customer needs, maintain accurate records, and keep important operational processes moving forward.This is a highly collaborative role for someone who enjoys bringing organization to complex activities, communicating with a wide range of people, and making sure details are handled accurately and on time. You will have the opportunity to work across multiple programs, build expertise in business systems, and contribute to a positive customer experience.**Primary Responsibilities*** Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.* Respond to customer inquiries received through webinar and conference Customer Service Desks and provide timely, helpful assistance.* Support Account Managers with user provisioning and deprovisioning, student account troubleshooting, invoicing, and other administrative and program-related needs.* Coordinate NCLEX virtual event scheduling by distributing scheduling links, monitoring booking status, and following up with schools that have not yet scheduled.* Coordinate scheduling and logistics for occasional in-office meetings and events.* Maintain accurate records, trackers, and documentation to support customer and program activities.* Use Microsoft 365, Monday.com, Salesforce, and other business applications to support operational processes.* Provide additional administrative and program support as needed.**Qualifications****Education*** High school diploma or equivalent required.* Associate degree or relevant administrative certification preferred.**Experience*** 1-3 years of experience in administrative support, customer service, office coordination, or a related field preferred.* Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.* Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.* Demonstrated ability to learn and work effectively with new technology platforms and business processes.**Key Competencies*** Strong organizational and time-management skills.* Excellent written and verbal communication skills.* High attention to detail and commitment to accuracy.* Strong customer service and interpersonal skills.* Ability to manage multiple priorities, meet deadlines, and follow through on commitments.* Ability to work independently while contributing effectively to a collaborative team.* Proactive approach to problem-solving and communication.* Flexibility and willingness to support evolving business needs. **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.**## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$34,300.00 - $57,400.00 USD*Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*