Customer Program Lead — NPI to Production

Unigen Corporation; Newark (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Unigen Corporation in Newark, CA seeks a Program Management Specialist to oversee assigned customer programs from NPI through production. You will serve as the primary point of contact for customers, monitor program performance, and drive cross‑functional actions to meet customer and business requirements.

This role requires strong communication and problem‑solving skills to resolve issues, manage schedules in MS Project, and coordinate with Engineering, SCM, Operations, and Quality to keep

Qualifications

• Bachelor's degree in business, engineering, supply chain, or related field.
• 3 years (or equivalent) of program management or related experience.
• Experience in electronics manufacturing, PCBA, EMS, or System Integration preferred.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities across cross-functional teams.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Experience with Oracle, Jira, Confluence, or similar systems preferred.

Responsibilities

• Manage assigned customer programs and coordinate internal activities to meet requirements.
• Serve as primary program contact for customers and manage day-to-day communications.
• Investigate and resolve customer issues affecting satisfaction.
• Enter data and maintain accurate program information for schedules.
• Prepare and present workbooks, quotes, production schedules, and reports.
• Create ECNs/DEVs and ensure follow-up to completion.
• Launch RFQs in Jira and MRRs in Confluence and coordinate follow-up with internal groups.
• Identify priorities and risks; drive actions aligned with goals.
• Monitor status to address delivery or program risks.
• Collaborate with Eng, SCM, Operations, Quality to resolve issues.
• Escalate matters requiring management involvement.
• Support PMs with engagements and deliverables.
• Present status and recommendations to management and customers.
• Other duties as assigned.

Skills

Strong communication

Organizational skills

Analytical skills

Problem-solving

Cross-functional collaboration

Multitasking

Education

Bachelor's degree or higher

Tools

Jira

Confluence

MS Project

Oracle

Agile/PLM

Job description

Unigen Corporation in Newark, CA seeks a Program Management Specialist to oversee assigned customer programs from NPI through production. You will serve as the primary point of contact for customers, monitor program performance, and drive cross‑functional actions to meet customer and business requirements.

This role requires strong communication and problem‑solving skills to resolve issues, manage schedules in MS Project, and coordinate with Engineering, SCM, Operations, and Quality to keep