Customer Programs Lead — NPI to Production

Socket.dev; Newark (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Unigen in Newark, CA is seeking a Program Management Specialist to manage assigned customer programs from NPI through production. You will serve as the primary contact for customers and monitor performance, drive cross-functional actions, and ensure alignment with production schedules.

Ideal candidates will have strong communication and analytical skills, and experience in electronics manufacturing or related areas.

Qualifications

• Bachelor’s degree in business, engineering, supply chain, operations, or related field preferred.
• 3 years or equivalent relevant experience in program management, program administration, customer service, or a related manufacturing environment.
• Experience in electronics manufacturing, PCBA, EMS, or System Integration preferred.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work across cross-functional teams.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience with Oracle, Agile/PLM, Jira, Confluence, or similar systems preferred.

Responsibilities

• Manage assigned customer programs and coordinate internal activities to meet customer requirements and maintain customer satisfaction.
• Serve as a primary program contact for assigned customers and manage day-to-day customer communication and program deliverables.
• Investigate and resolve customer problems, including late shipments, incorrect billing, rework/RMAs, and other issues that may affect customer satisfaction.
• Perform data entry and maintain accurate program information to support customer activities and manufacturing schedules.
• Prepare, track, analyze, and present customer workbooks, quotes, production schedules, excess inventory reports, Gantt charts, and MS Project schedules.
• Create and submit ECNs/DEVs to Document Control and ensure appropriate follow-up through completion.
• Launch RFQs in Jira and MRRs in Confluence and coordinate required follow-up with internal functional groups.
• Identify program priorities and risks, and drive actions based on customer requirements and company goals.
• Monitor job and material status for assigned customer projects and proactively address potential delivery or program risks.
• Coordinate with Engineering, SCM, Operations, Quality, and other internal functional groups to resolve program issues and meet customer requirements.
• Independently evaluate program issues and determine appropriate actions within established authority, escalating matters that require management involvement.
• Support Program Managers with customer engagements and other program activities while taking ownership of assigned customer programs and deliverables.
• Present program status, risks, issues, and recommendations to management and customers as appropriate.
• Other duties and responsibilities as assigned.

Skills

Program management

Communication

Analytical

Multi-tasking

Cross-functional

Education

Bachelor’s degree in business, Engineering, Supply Chain, Operations, or related field

Tools

MS Project

Jira

Confluence

Oracle

Agile/PLM

Excel

PowerPoint

Job description

Unigen in Newark, CA is seeking a Program Management Specialist to manage assigned customer programs from NPI through production. You will serve as the primary contact for customers and monitor performance, drive cross-functional actions, and ensure alignment with production schedules.

Ideal candidates will have strong communication and analytical skills, and experience in electronics manufacturing or related areas.