Strategic Program Lead for EMS & Customer Delivery

Unigen Corporation; Newark (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Unigen Corporation, based in Newark, California, is a leading EMS provider delivering design through manufacturing and supply chain solutions for the semiconductor sector. The Senior Program Manager will oversee enterprise-level customer programs, coordinating across production, planning, quality, and engineering to meet contractual commitments.

In this role you’ll drive cost analyses, revenue forecasts, and profitability metrics while maintaining strong customer relationships.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 7 years’ experience as a Program Manager in a contract electronics manufacturing environment.
• Strong analytical, financial and budgeting skills.
• Proficient in MS Office Suite: Word, Project, and PowerPoint.
• Advanced proficiency of Microsoft Excel is required.
• Solid understanding of Backlog and MRP/ERP systems.
• Working knowledge of Product Lifecycle Management (PLM) systems, preferably Agile.

Responsibilities

• Voice of the Customer (VoC): main point of contact and communication for business relationships and escalation, deliver reports per contractual agreements, and facilitate meetings with customers and cross-functional teams.
• Responsible for managing all aspects of account program management in a matrix organization covering production, planning, materials management, quality, engineering, and new business development.
• Monitor cost, revenue and profitability; provide forecasts and ensure on-time, on-budget delivery; justify pricing for quotations and proposals.
• Ensure program operational metrics are tracked (on-time delivery, quality, responsiveness, value) and drive improvements.
• Submit claims recovery (PPV, Tariff, Freight, OT, changes, rework).
• Ensure projects meet customer expectations, respond promptly to requests with clear commitments.
• Interpret and execute contractual requirements for cross-functional teams.
• Conduct kick-offs and Manufacturing Readiness Reviews for seamless execution.
• Nurture customer relationships with advocacy and excellence.

Skills

Analytical skills

Financial skills

Budgeting skills

Program management

Communication

Education

Bachelor's degree

Education/experience equivalent

Tools

MS Office (Word)

MS Project

PowerPoint

Adobe Acrobat

PLM Agile

Oracle R12 & ASCP

Portus

Job description

Unigen Corporation, based in Newark, California, is a leading EMS provider delivering design through manufacturing and supply chain solutions for the semiconductor sector. The Senior Program Manager will oversee enterprise-level customer programs, coordinating across production, planning, quality, and engineering to meet contractual commitments.

In this role you’ll drive cost analyses, revenue forecasts, and profitability metrics while maintaining strong customer relationships.