Customer Service Clerk

Puget Energy; Little Rock (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

Puget Sound Energy's Customer Operations team seeks a Customer Service Clerk to handle payment processing, record maintenance, and support across credit, new service, apartments, and billing desks. The role emphasizes accuracy and courteous service in a busy utility environment.

You will process payments, prepare deposits, answer routine inquiries, and perform general office tasks such as filing, reception, and data entry. Previous experience not required; on-the-job training provided.

Qualifications

• High school diploma or equivalent with general clerical skills.
• Touch typing proficiency required; strong customer communications skills preferred.
• Experience not required, on-the-job training provided; ability to learn quickly.

Responsibilities

• Perform customer payment processing and prepare bank deposits.
• Answer routine customer inquiries and maintain accurate customer records.
• Assist in customer service areas such as credit, new service, and billing desks.
• Perform apartment desk assignments and various office tasks.
• Process customer payments and assist with balancing cash and reports.

Skills

Customer service

Clerical skills

Touch typing

Education

High school diploma or equivalent

Tools

10-key adding machine

Job description

Customer Service Clerk

Puget Sound Energy’s Customer Operations team is looking for a qualified candidate to serve as a Customer Service Clerk. The role focuses on customer payment processing, record maintenance, and various support functions across credit, new service, apartments, and billing desks.

Responsibilities

• Perform customer payment processing and prepare bank deposits.
• Answer routine customer inquiries and maintain accurate customer records.
• Assist in customer service areas such as credit, new service, and adjustments.
• Perform apartment desk assignments and various office tasks.
• Process customer payments: notify credit of payments on credit notices, prepare cash reports, count and verify currency and checks, endorse checks, and assist others to balance.
• Prepare summary information and reports regarding payments and prepare bank deposits.
• Assist in the tasks of the new service, credit, and billing desks under general direction.
• Answer customer and company personnel inquiries for routine information using filing or other locating systems, processing information to customer records or forwarding for further action.
• Perform a variety of office tasks such as processing mail, filing, typing, reception, telephone answering duties, processing meter reading and other data, copying and collating information, and maintaining reference materials regarding company policies.
• Operate terminals, microfiche, telephone, calculators, 10-key, typewriter, and related equipment.
• Perform similar and incidental duties as assigned.

Note: Job responsibilities formerly assigned to Customer Record Clerk and Credit Clerk - APUA.

Minimum Qualifications

• Education: Equivalent of successful completion of high school studies with general clerical skills, including use of a 10-key adding machine. Proficiency at touch typing and demonstrated customer communications capabilities are required.
• Experience: Previous job experience is not required. Approximately 6-12 months on the job experience is required before all job duties can be performed without day-to-