Customer Service Specialist I - Payment & Frontline Support

US Lawns; Juneau (AK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Money Purchase Plan

401(k)

Legal Plan

Paid Leave

Paid Holidays

Long Term Disability

Life Insurance

Job summary

Alaska Electric Light and Power Company in Juneau is seeking an organized office clerk responsible for payment processing, phone handling, and clerical support in a busy office.

You will reconcile cash drawers, perform 10-key entry, and assist customers with inquiries while maintaining accuracy and courtesy.

This role offers health, dental, and other benefits as part of a comprehensive package with a stable, customer-focused team.

Qualifications

• This position requires a high school diploma or equivalent.
• Ability to perform 10-key by touch and basic math.
• Strong customer service skills are essential.
• Minimum of 2 years of office and customer service experience preferred.

Responsibilities

• Payment processing.
• Cash drawer reconciliation.
• Handling multi-line phone system.
• Mail processing.
• First line customer contact.
• Handling customer inquiries.

Skills

10-key by touch

Customer service

Basic math

Education

High school diploma or equivalent

Job description

Alaska Electric Light and Power Company in Juneau is seeking an organized office clerk responsible for payment processing, phone handling, and clerical support in a busy office.

You will reconcile cash drawers, perform 10-key entry, and assist customers with inquiries while maintaining accuracy and courtesy.

This role offers health, dental, and other benefits as part of a comprehensive package with a stable, customer-focused team.