Customer Outreach Specialist

Black Diamond Experts; Sparks (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives

Company events & family gatherings

Paid vacation & holidays

Paid training

Job summary

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to be the initial point of contact for clients, handling calls, emails, and live chats to address inquiries, resolve issues, and schedule repairs or maintenance.

Join a locally owned team focused on growth, development, and retention, offering health benefits, a 401(k) with company match, weekly pay with incentives, paid time off, and ongoing training for career advancement.

Qualifications

• 3+ years of call center experience.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle calls, emails and live chats with clients.
• Address inquiries and resolve issues in a timely manner.
• Schedule repairs, installations, or maintenance appointments.
• Maintain accurate records of interactions and coordination with technicians.
• Provide professional, empathetic service to ensure customer satisfaction.

Skills

Call center experience

Customer communication

Empathy and client service

Job description

Customer Outreach Specialist# Customer Outreach SpecialistAll Hours Air - SPARKS, NV 89431## OverviewPosition TypeFull TimeTravel PercentageNone## DescriptionAll Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.Our **Customer Outreach Specialist** play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.*Apply for additional details!***We offer:*** Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance* 401(k) retirement with company match* Weekly pay with incentives and bonuses* Company events & parties for individuals & families* Holiday pay, vacation pay, & paid time off* Paid training* And so much more...## Qualifications**Job Requirements:*** 3+ years of experience in call center* Pre-employment background check* Pre-employment drug screen**There is room to grow for the right candidate. This is a career, not a job! **We look forward to hearing from you.****