Customer Orders & Shipping Coordinator

Aston Carter; Lemont Furnace (PA); On-site; USD 28,000 - 30,000; Full time

Job summary

Aston Carter is seeking a detail-oriented Customer Administrative Representative to support order processing, shipping coordination, and front-office administration in Lemont Furnace, PA. You will enter orders, coordinate with carriers, and serve as the main contact for customers, visitors, and staff.

You will work in a fast-paced environment, requiring accuracy, professionalism, and strong communication skills to ensure a smooth order-to-delivery process and excellent customer experience.

Qualifications

• High school diploma or equivalent.
• Experience in order entry, shipping, administrative, or customer service roles.
• Proficiency with MS Excel and order management systems.

Responsibilities

• Enter and review customer orders accurately in ERP or order management systems.
• Coordinate shipping with clients and carriers and resolve shipping issues.
• Respond to inquiries via phone, email, and chat with clear order status updates.
• Maintain records of orders, invoices, and shipments for reporting.
• Collaborate with sales, warehouse, and logistics for on-time delivery.

Skills

Customer service

Data entry

Microsoft Office

Order management systems

SAP

Communication

Multitasking

Education

Associates or Bachelor’s degree preferred

Tools

SAP

ERP systems

Microsoft Excel

Job description

Aston Carter is seeking a detail-oriented Customer Administrative Representative to support order processing, shipping coordination, and front-office administration in Lemont Furnace, PA. You will enter orders, coordinate with carriers, and serve as the main contact for customers, visitors, and staff.

You will work in a fast-paced environment, requiring accuracy, professionalism, and strong communication skills to ensure a smooth order-to-delivery process and excellent customer experience.