Customer Order & Support Specialist

Timewell Drainage Products; Illinois; On-site; USD 36,000 - 48,000; Full time

Job summary

A leading drainage product manufacturer in Illinois is seeking a Customer Service Specialist. The ideal candidate will be responsible for taking orders, processing sales, and ensuring customer satisfaction. Candidates should possess strong communication skills, a positive attitude, and the ability to multitask in a busy office. This role emphasizes independence and responsibility, with a near-complete indoor working environment.

Qualifications

• Positive attitude towards customers, both external and internal.
• Ability to multitask in a fast-paced office environment.
• Strong sense of ownership to quality and excellence.

Responsibilities

• Promote and maintain a positive working environment.
• Communicate with customers to ensure satisfaction.
• Input customer orders into Great Plains.
• Ensure timely, accurate deliveries with Shipping and Transportation.
• Receive incoming calls and fulfill walk-in customer needs.

Skills

Communication skills

Multitasking

Customer service orientation

Education

High School Diploma/College Degree

Job description

A leading drainage product manufacturer in Illinois is seeking a Customer Service Specialist. The ideal candidate will be responsible for taking orders, processing sales, and ensuring customer satisfaction. Candidates should possess strong communication skills, a positive attitude, and the ability to multitask in a busy office. This role emphasizes independence and responsibility, with a near-complete indoor working environment.