Customer Experience & Order Support Specialist

Madison Chemical Co., Inc.; Madison (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A chemical manufacturing company in Madison, IN is seeking a Customer Service Specialist to manage customer orders and inquiries. The ideal candidate will have a High School Diploma and excellent communication skills. Responsibilities include processing customer orders, maintaining accounts, and assisting with customer concerns. This role requires no travel and focuses on providing exceptional service to clients.

Qualifications

• Must pass pre-employment criminal background check.
• Successful candidate must submit to and pass a pre-employment drug screening.

Responsibilities

• Receive and process customer orders via multiple channels.
• Set up new customers and maintain customer accounts.
• Answer incoming calls and resolve customer inquiries.

Skills

Excellent communication skills

Active listening

Proficient in Microsoft Word and Excel

Service-oriented

Ability to understand verbal and written instructions

Education

High School Diploma or equivalent

Tools

Computer

Laminator

Grommet press

Job description

A chemical manufacturing company in Madison, IN is seeking a Customer Service Specialist to manage customer orders and inquiries. The ideal candidate will have a High School Diploma and excellent communication skills. Responsibilities include processing customer orders, maintaining accounts, and assisting with customer concerns. This role requires no travel and focuses on providing exceptional service to clients.