Customer Service Specialist

Timewell Drainage Products; Illinois; On-site; USD 36,000 - 48,000; Full time

Job summary

A leading drainage product manufacturer in Illinois is seeking a Customer Service Specialist. The ideal candidate will be responsible for taking orders, processing sales, and ensuring customer satisfaction. Candidates should possess strong communication skills, a positive attitude, and the ability to multitask in a busy office. This role emphasizes independence and responsibility, with a near-complete indoor working environment.

Qualifications

• Positive attitude towards customers, both external and internal.
• Ability to multitask in a fast-paced office environment.
• Strong sense of ownership to quality and excellence.

Responsibilities

• Promote and maintain a positive working environment.
• Communicate with customers to ensure satisfaction.
• Input customer orders into Great Plains.
• Ensure timely, accurate deliveries with Shipping and Transportation.
• Receive incoming calls and fulfill walk-in customer needs.
• Work with sales reps to ensure proper pricing.
• Communicate with Vice Presidents of sales divisions to protect customer and company interests.
• Assist with inventory and participate in meetings on inventory topics.

Skills

Communication skills

Multitasking

Customer service orientation

Ownership

Education

High School Diploma/College Degree

Tools

Great Plains

Job description

The Customer Service Specialist is responsible for taking orders, processing sales, and ensuring customer satisfaction. The position requires strong communication skills and knowledge of all Timewell products and customers. The job environment has set office hours and is nearly 100% indoors.

The Customer Service Specialist must have a strong sense of ownership to quality and excellence and must be able to effectively communicate with employees and customers at all levels of the company.

Responsibilities

• Promote and maintain a positive working environment
• Communicate via phone, and in person, with customers and outside sales representatives to ensure customer satisfaction is attained
• Input customer orders into Great Plains
• Communicate with Shipping and Transportation to ensure timely, accurate deliveries
• Receive incoming calls
• Engage communication and fulfill walk in customer needs
• Work with sales reps to ensure proper pricing is communicated to customers
• Communicate with Vice Presidents of sales divisions to ensure the best interest of the customer and Timewell Drainage Products

Occasional Duties:

• Assist with physical inventory
• Participate in meetings/discussion with Management on inventory-related topics

Works independently or with minimal supervision 95% of the time.

Requirements/Qualifications

• High School Diploma/College Degree Preferred
• Positive attitude towards customers, external and internal
• Ability to multitask in a fast-paced office environment