Customer Order Specialist — ERP & Data Precision

Kelvion Inc.; Catoosa, Northern (OK, KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Kelvion Inc. is seeking a Customer Service Representative / Order Entry in the United States to independently manage a portfolio of customer accounts and act as the primary liaison between customers and internal departments.

You will ensure accuracy and efficiency in order processing and communicate effectively across teams. The role requires maintaining strong customer relationships, managing orders throughout their lifecycle, and coordinating revisions.

Qualifications

• 2+ years of related experience required.
• High school diploma or GED or equivalent.
• Certificate or degree in related field is a plus.
• Experience in manufacturing or oil & gas industries is a plus, but not required.

Responsibilities

• Review incoming orders for contract compliance and accuracy.
• Enter orders accurately and efficiently into the ERP system.
• Manage orders and related data throughout the order lifecycle, including post-shipment and closure activities.
• Coordinate and communicate all order revisions with internal teams.
• Assist with complaints, order errors, account questions, billing, cancellations, and other inquiries.
• Cross train with other team members supporting different product lines to ensure coverage at all times.
• Assist with audit preparation and participation as required.
• Gather, analyze, and compile data for operational and management reporting.

Skills

Communication skills

Organizational skills

Analytical skills

MS Office

ERP software learning

Multi-tasking

Time management

Education

High school diploma or equivalent

Certificate or degree in related field

Tools

Made2Manage ERP

Job description

Kelvion Inc. is seeking a Customer Service Representative / Order Entry in the United States to independently manage a portfolio of customer accounts and act as the primary liaison between customers and internal departments.

You will ensure accuracy and efficiency in order processing and communicate effectively across teams. The role requires maintaining strong customer relationships, managing orders throughout their lifecycle, and coordinating revisions.