Customer Order Specialist

Rite-Hite Company; Wilson (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Well-being

Financial Security

Time for You

Job summary

Rite-Hite is seeking a Customer Service Representative at our Charlotte, NC location to coordinate equipment and parts orders, keep accurate order information, and ensure customers receive products and service as expected.

You'll partner with Sales, customers, and vendors, monitor orders through fulfillment, and communicate proactively to resolve questions while building lasting relationships. This role is not a call center and emphasizes attention to detail and teamwork.

Qualifications

• At least one year of related experience.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• The ability to work effectively as part of a team.
• A commitment to quality and getting the job done right.
• Previous experience working within an ISO-certified or similar quality program is a plus.

Responsibilities

• Partner with Sales, customers, and vendors to submit and coordinate orders for equipment and parts.
• Monitor and maintain orders throughout the fulfillment process.
• Ensure invoices and order information are accurate and complete.
• Enter and maintain data with a high level of accuracy and attention to detail.
• Communicate with customers and internal teams to help resolve questions and keep orders moving.
• Work collaboratively with a team while managing the details of your assigned area.

Skills

Attention to detail

Communication skills

Teamwork

Quality mindset

ISO quality program

Job description

Rite-Hite is seeking a Customer Service Representative at our Charlotte, NC location to coordinate equipment and parts orders, keep accurate order information, and ensure customers receive products and service as expected.

You'll partner with Sales, customers, and vendors, monitor orders through fulfillment, and communicate proactively to resolve questions while building lasting relationships. This role is not a call center and emphasizes attention to detail and teamwork.