Customer Service & Order Coordination Specialist

ritehite; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and vacation

Job summary

Rite-Hite Customer Service Representatives act as the main link between customers and our sales team, coordinating order fulfillment in assigned areas and working with sales, customers, and vendors to submit orders for equipment and parts. They coordinate schedules, dispatch installers, and assist callers who request service while ensuring invoicing accuracy and profitability analysis.

Quality and attention to detail are essential as is the ability to juggle multiple projects and maintain strong

Qualifications

• One year of related experience minimum.
• Prior experience in a field service operation is a plus.
• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail and ability to juggle multiple projects.

Responsibilities

• Coordinate orders for equipment and parts with Sales, customers and vendors.
• Coordinate schedules and dispatch installers.
• Assist customers and sales personnel who call in to request service.
• Ensure accurate invoicing.
• Review completed jobs to analyze profitability.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Job description

Rite-Hite Customer Service Representatives act as the main link between customers and our sales team, coordinating order fulfillment in assigned areas and working with sales, customers, and vendors to submit orders for equipment and parts. They coordinate schedules, dispatch installers, and assist callers who request service while ensuring invoicing accuracy and profitability analysis.

Quality and attention to detail are essential as is the ability to juggle multiple projects and maintain strong