Customer Service Rep

ritehite; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and vacation

Job summary

Rite-Hite Customer Service Representatives act as the main link between customers and our sales team, coordinating order fulfillment in assigned areas and working with sales, customers, and vendors to submit orders for equipment and parts. They coordinate schedules, dispatch installers, and assist callers who request service while ensuring invoicing accuracy and profitability analysis.

Quality and attention to detail are essential as is the ability to juggle multiple projects and maintain strong

Qualifications

• One year of related experience minimum.
• Prior experience in a field service operation is a plus.
• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail and ability to juggle multiple projects.

Responsibilities

• Coordinate orders for equipment and parts with Sales, customers and vendors.
• Coordinate schedules and dispatch installers.
• Assist customers and sales personnel who call in to request service.
• Ensure accurate invoicing.
• Review completed jobs to analyze profitability.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Job Description:

Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area. This includes:

• Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
• Coordinating schedules and dispatching installers
• Assist customers and sales personnel who call in to request service
• Ensuring accurate invoicing
• Reviewing completed jobs to analyze profitability

Required Experience:

Rite-Hite sells the best, and we hire the best. Successful candidates will possess the following qualifications:

• One year of related experience minimum. Prior experience in a field service operation helpful.
• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail
• Ability to juggle multiple projects without dropping the ball
• Good communication and customer service skills are also essential

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.