Customer Order & ERP Specialist | Office Admin

The Council of Industry; Town of Wallkill (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

The Council of Industry is seeking a Customer Service / Office Administration Support professional to join our Town of Wallkill, NY team. You will manage end-to-end order processing, maintain ERP data, and provide general office support while ensuring exceptional service to customers and internal teams.

Key duties include entering orders, handling inquiries, coordinating with sales, production, warehouse, and logistics, and generating reports from the ERP system.

Qualifications

• 3-5 years of experience in customer service, order processing, office administration, or a related role.
• Hands-on experience with an ERP system; experience with a major ERP platform is preferred.
• Strong computer skills and proficiency with Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Exceptional attention to detail and a high level of accuracy.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively with customers, vendors, management, and cross-functional teams.
• Ability to work independently while also functioning as part of a team.
• Strong follow-through and accountability for assigned responsibilities.

Responsibilities

• Manage the end-to-end customer order process from receipt to fulfillment and delivery.
• Accurately enter, process, track, and confirm purchase orders in the ERP system.
• Serve as a primary point of contact for inquiries regarding orders, pricing, delivery, and returns.
• Monitor open orders and communicate status, delays, or changes to customers and internal teams.
• Investigate and resolve customer complaints, order discrepancies, and shipping issues.
• Coordinate with sales, production, warehouse/fulfillment, affiliates, and logistics teams to resolve issues.
• Maintain high customer satisfaction through responsive, professional communication.
• Maintain accurate customer and order data in the ERP system; generate reports as needed.
• Identify bottlenecks in the order-to-cash process and suggest improvements.
• Ensure consistent ERP processes and cross-functional collaboration.

Skills

Customer service

Order processing

Office administration

ERP experience

Excel

Outlook

Communication skills

Time management

Attention to detail

Teamwork

Independent work

Tools

ERP software

Microsoft Office

Job description

The Council of Industry is seeking a Customer Service / Office Administration Support professional to join our Town of Wallkill, NY team. You will manage end-to-end order processing, maintain ERP data, and provide general office support while ensuring exceptional service to customers and internal teams.

Key duties include entering orders, handling inquiries, coordinating with sales, production, warehouse, and logistics, and generating reports from the ERP system.